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Matt P. Email & Phone Number
Associate Director
at
University of Oregon
1 work email found
@uoregon.edu
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Who is Matt P.? Overview
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Quick answer
Matt P. is listed as Associate Director at University of Oregon, based in Eugene, Oregon, United States. AeroLeads shows a work email signal at uoregon.edu and a matched LinkedIn profile for Matt P..
Matt P. previously worked as Technology Consultant at Self-Employed and Manager II at Wayfair.
Company email context
Email format at University of Oregon
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*@uoregon.edu
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Profile bio
About Matt P.
I have seen that exceptional results comes from individuals who experience being seen and heard so regularly they cannot doubt that they are an integral part of a powerful team. They have gone beyond the fear of failure that stifles innovation because the ocean they swim in – the culture of their organization - whispers “don't be afraid.” They see that continuous improvement depends on being and doing this over and over. And they are excited to play a part.I bring this perspective and experience to business and model how to make it happen. My specific areas of expertise include:- Driving employee and customer success, satisfaction and loyalty through metric-based accountability- Lean practitioner and agile team development and coaching- Building and leading teams that improve customer direct and self-help experience and success- Strategic vision, value creation, planning, process and global resource management- Creating, maintaining and improving social and community engagement- Delivering innovative and easily maintained low effort self-help experiences to internal and external customers- Recruitment and staffing, cross-cultural team leadership, coaching, mentoring and collaborative relationship buildingFavorite Quote: “If you want to build a ship, don’t drum up the people to gather wood, divide the work, and give orders. Instead, teach them to yearn for the vast and endless sea.”— Antoine de Saint-Exupéry, French writer and pioneering aviator.
Listed skills include Business Intelligence, Team Leadership, Strategic Planning, Root Cause Analysis, and 24 others.
Current workplace
Matt P.'s current company
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10 roles
Matt P. work experience
A career timeline built from the work history available for this profile.
Associate Director
Current
Feb 2022 - Present
Technology Consultant
Self-Employed
Dec 2019 - Feb 2022
Manager Ii
Develop, manage and coach a team of supervisors who oversee customer service agents. Analyze team performance to drive improvement in KPIs and close performance gaps. Make decisions about business policies, managing risks and resolving employee issues. Identify training gaps and partner with support teams to improve performance. Make recommendations and/or.
Mar 2019 - Dec 2019
Director Of Global Support And Sevices
Responsibilities focus primarily on the global Norton Online Support Experience, including Communities, as well agent training. The Online Support Experience includes driving solution optimization globally as well as feature requirements and enhancements. For agent training, the focus was around improving the skills of our global agent community as well as.
Jul 2013 - Jan 2018
Sr. Manager, Worldwide Support And Customer Experience
Leader for global customer-facing self-help strategy and execution. Responsible for creation and maintenance of global self-service and agent content assets, including Search and Virtual environments, and responsible for overall self-service effectiveness in 24 languages. Led L3 support defect triage team, responsible for root-cause analysis and.
Jan 2009 - Jul 2013
Manager
Led Knowledge Management team, responsible for creation and maintenance of agent and customer-facing break/fix content. Led team of Product Support Engineers, responsible for in-field defect discovery, root-cause analysis and prioritization of support-critical problems. Worked closely with Engineering leads and management to ensure alignment of resources.
Aug 2004 - Jan 2009
Supervisor, Enterprise Product Support
Managed 18-24 front line enterprise support analysts for small and medium businesses utilizing Symantec endpoint and server-based protection products. Responsible for online support (messaging) team, reporting and queue management. Worked with leadership on projects aimed at improving analyst training outcomes, scheduling and cross-functional collaboration.
Apr 2002 - Jul 2004
Supervisor, Consumer Product Support
Managed team of 18-24 front line analysts helping customers with the Norton line of consumer protection and productivity products. Worked with peers to improve scheduling adherence and training effectiveness and with agents on career growth plans aimed at internal opportunities. Responsible for online support team (messaging) across all Norton consumer.
Feb 2000 - Mar 2002
Technical Support Engineer
End-user support for WinFax PRO family of products via phone and discussion forum. Served as lead tech in June 1998, providing support to level one agents and providing liaison support to product development. In 1999, worked with internal start-up team on agent quality initiative, providing monitoring and coaching to agents on improving support outcomes.
Aug 1997 - Dec 1999
FAQ
Frequently asked questions about Matt P.
Quick answers generated from the profile data available on this page.
What company does Matt P. work for?
Matt P. works for University of Oregon.
What is Matt P.'s role at University of Oregon?
Matt P. is listed as Associate Director at University of Oregon.
What is Matt P.'s email address?
AeroLeads has found 1 work email signal at @uoregon.edu for Matt P. at University of Oregon.
Where is Matt P. based?
Matt P. is based in Eugene, Oregon, United States while working with University of Oregon.
What companies has Matt P. worked for?
Matt P. has worked for University Of Oregon, Self-Employed, Wayfair, and Symantec.
How can I contact Matt P.?
You can use AeroLeads to view verified contact signals for Matt P. at University of Oregon, including work email, phone, and LinkedIn data when available.
What skills is Matt P. known for?
Matt P. is listed with skills including Business Intelligence, Team Leadership, Strategic Planning, Root Cause Analysis, Performance Management, Support Management, Customer Satisfaction, and Customer Experience.
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