Matt Phillips Email & Phone Number

Melbourne, Vic, Au

Narre Warren, Victoria, Australia

Melbourne, Victoria, Australia

CitiPower, Powercor, United Energy are three of Australia’s largest electricity distribution network supplying electricity to over 1.9 million Victorian households. I was accountable for the Service Operations of all IT Infrastructure and Application Availability while delivering tactical projects and Minor Enhancements within the Service Management Office.

Melbourne, Victoria, Australia

With consolidation of Managed Service providers, the Service Management Office required a functional review of IT Operations. I was responsible for renewing the new Service Providers offering and implementing a new operating model for IT Operations and up identifying uplifts to operational procedures. I was responsible for training the internal team of the changes in responsibility.

Melbourne, Victoria, Australia

Managing the delivery portfolio for VPN I was delivered Complex infrastructure and application integration for our Network Operations business. I delivered a 20-million-dollar portfolio over two years all on time and under budget which all aligned to our Network Technology roadmap.

Melbourne, Australia

Responsible for the Internal Customer engagement to IT. Managing the IT Service Desk, Digital Desktop, Major Incident Managers and external vendors, I was accountable for service restoration and end to end customer service including VIP Support and escalation management.

Melbourne, Australia

Melbourne, Australia

With the implementation of 1.1 Million Smart Meters to Victorian homes and business, I was responsible for the management of the Mobility Solution which was delivering workorders to field installers. I worked as part of the AMI project which delivered over 250 MC75 PDA’s to the workforce. I was then later involved in the digital transformation of Faults Mobility deploying 250 MC75’s to fault workers. The second phase of Faults Mobility project saw the deployment of over 600 iPads to field workers.Enterprise Device Management Administrator using AirWatch and Afaria; for iOS, Android & Motorola MC75Application Support for ClickSoftware, Sales Force, Service Suite, and Layer Management of Mobility ArchitectureManagement and configuration of Motion tablets including support for MOE build, Agile work practicesVendor Management

Narre Warren

Ultimate Precision Car Detailing has been in operation for over ten years, and with over a decade of experience, I'll ensure your car is well looked after and comes back to you better than when you purchased it from the showroom. I have extensive experience with prestige cars, and no challenge is too great. With an extensive range of services contact me today for a free quote and get the Ultimate Shine on your vehicle today. We live by our motto: The Ultimate Shine and The Perfect Finish

Servicing and Metering SchedulerProject Co-Ordinator

The Supply Chain Administrator is responsible for the management of TRT's supply chain strategy, particularly supply and delivery of freight both Domestic and Internationally.I was in charge of the Management of existing and new relationships with Service partners both Domestic and Internationally. I was responsible for the Warehouses Locally and Internationally along with responsible of the Warehouse Officer and ensure all tasks are completed.I was responsible for building and ensuring that TRT has support coverage across 104 Countries Globally to provide a partnership agreement. I was also responsible to ensure that all 104 Countries had a sparing strategy in place to enable the company to respond to customer requirements within set SLA's. This required setting up warehouses and multiple relationships with suppliers globally. I implemented a warehouse security plan to ensure accurate tracking of parts both during and out of office hours. I also was responsible for cutting the total yearly global shipping costs by 50%.I was responsible for conducting weekly meetings to ensure that all areas of the company were updated with logistical information and an open forum for any questions that were required. I was also in charge of the Team leaders group which conducted weekly meetings to improve cross functional aspects of the business and ensure all departments were working efficiently and effectively as a larger team.While in this Position I was also responsible for the Companies ICT. I managed the roll out of a new infrastructure at TRT.I also conducted many other daily tasks to ensure the running of the Melbourne Office. In this time I reported Directly to both the Operations Manager and the Managing Director.

The SE Team Leader is in charge of managing Southern Region SE’s Team and reporting to the Technical Services manger.The Primary function of the SETL was to ensure that the SE department was functioning and to handle any technical and non-technical escalations. I was directly facing the customer in regards to issues that may have arisen and was responsible to conduct customer meetings surrounding issues to discuss and plan out resolutions. I was responsible for the hiring of any staff within my Team and conducted several interviews, along with hiring multiple successful staff. With this I was responsible to ensure adequate training for any new staff member and to mentor them through their time under my supervision. I was also on a 24/7 on call roster for any escalation.I was responsible for providing customers with quotations for small requests and ensure that a complete sales process was followed. Any identification of larger opportunities were forwarded through to the sales team.I was also assigned various additional asks outside of my job description surrounding Melbourne warehouse and The Melbourne office