Matt Pickler Email & Phone Number

Denver, CO, US

Greater Denver Area

Denver, CO

This newly created role in the University of Denver's Office of Graduate Studies allows me to utilize my skills in project management, training and documentation as we implement new enterprise-CRM software designed to enhance communications and vastly improve the admissions process for a school supporting over 6,000 grad students with over 120 unique.

Denver, CO

Effectively handling escalated issues and requests pertaining to graduate study from students, applicants, faculty and staff. Working toward prompt incident resolution with our graduate education team and assigning / managing tasks for a team of student workers as well. Looking at processes as a whole and proposing and implementing solutions to make office.

Orlando, FL

Designed new business processes, created documentation and wrote and reviewed SLA's for credit card and airline processing software. This back-end software is used by large-scale international banks and utilizes specific logic triggers to process and verify over 500,000 transactions per month. The client base is focused specifically on accounts in the.

Querétaro Area, Mexico

Working at United English, I taught business English classes to working professionals and university students in small group and one-on-one settings utilizing adult learning principals. Additionally, I participated in monthly training sessions and provided Spanish to English translation services for local businesses and international festivals in a variety.

Mexico

As an IT Consultant and Trainer with the Peace Corps, I worked at two different national public research centers and post-graduate facilities that are engaged in research and technological services for Mexico's emerging economic sectors. I spent my first two years in Guadalajara at CIATEJ which focuses on technological solutions to improve the agriculture.

Maitland, FL

As I assumed more responsibility as a team lead at Consulate Health Care, I became interested in the network-side of the organization. After studying for and obtaining a CCNA credential, I was promoted to network engineer where I worked with a team and external vendors to troubleshoot network issues with regards to port security, VLANs, firewall, and.

Maitland, FL

Taking on a management role supporting over 12,000 users at a large-scale critical-needs 24/7 health care environment with facilities in over 9 states, I led a team of 8 service desk employees to efficiently provide resolutions for technical support requests remotely from the corporate office. Instrumental in re-organizing the service desk, I restructured.

Winter Park, FL

My duties at this non-profit agency included providing remote and on-site technical support to case workers and administrative staff throughout the state of Florida. I imaged and deployed PCs, servers and network printers in both small and large offices as well as creating a process to keep the IT stock room inventory current.