Matthew Pierce Email & Phone Number

Hertford, England, United Kingdom

Worcester, United Kingdom

Responsible for all front line operations within Instore. Encompassing Field Marketing, Supply Chain Auditing and Field Sales.Delivered across the UK and Northern Ireland by circa 400 employees.Accountable for full and effective long-term planning to ensure all teams have the relevant equipment, capacity and capability todeliver activity to client and business requirements both operationally and commercially through ownership of the StrategicOperations Plan.Tight operational cost controls of all activity through allocation of spend to resourcing model, reconciliation and optimal forecastingfor future growth plans.Operational Board member with direct input to and support of overarching business strategy and direction, key priorities andfunctional departmental plans.Implemented full weekly business review of operational and commercial performance. Allowing for more accurate deployment ofremote teams and account targeting by account teams.New Business engagement. Key role in tender processes, creation and delivery of presentations on strategic approach, organisationaldelivery, financial forecast and planning and operational processes.Accountable for correct and diligent HR and H&S practices across the business. Lead for full employee consultation in relation toemployment contracts for tactical staff and TUPE processes. Mental Wellbeing Champion and Mentor within Group Academyprogram.

Hertford

Owner of Key Client Stakeholder relationships across multiple accounts, campaigns and internal Heads of Department.Financial accountability for over £23m strategic and £5m tactical across multiple budgets. Operational deployment and authorisationroute of spend, tracking, forecasting and reconciliation of expenditure monthly/quarterly/annually.Campaign contract negotiation, for extension of all Tactical activities, and organic development of Strategic accounts.Strategic input to Business Unit/Agency KPI and strategy setting, Development of and management of delivery.Creation and implementation of staff performance management, grading and bonus programs.6 DRs within the Client Development Team. Remit across; Field Force (sales and training). Contact Centre. Service. Direct. B2B andDistribution training teams. Tactical promoter campaigns. Event organisation and management.Business unit financial forecasting model creation and accountability of. Ownership of Key Client and Board updates.Implementation of working practices in line with a new Master Service Agreement between Client and Agency.

Hertford

Management of both client relationship, for largest IM strategic account, and internal stakeholdersPerformance monitoring and review against account and company aligned KPI structureAccountability for over £6m. Monthly reconciliation, under/overspend recovery planning. Year on Year forecasting.Created Roles and Responsibilities and implemented change program to focus field team on business development from merchandising and auditing. Driving retail sales performance. Review metrics and field grading structureEvent organisation and execution of Retail field conference for circa 250 attendeesAdditional responsibility for largest tactical project in sector. 728 promoters nationally. Financial management and reconciliation. Payroll sign off. Performance management. Creation and delivery of induction programHR skills development in employee review program, disciplinary and assessment of multiple grades of prospective employees. Chair of employee forum (steering group)New business development, introduction of a new client to the organisation and delivery of experiential activity

Cheltenham

HR: Responsibility for Employee Handbook. Creation of full range of HR policy documents. Employment contracts for all levels of employees. Employee records and logs. Risk Assessments. Holiday trackers. Daily activity trackers. Recruitment policy. Interview, training and development documentationBusiness: SLA build and B2B contract writing and negotiation. Operational setup, structure and function analysis. New business developmentIT: Initiated and oversaw the build and on-going development of a bespoke CRM tool. Database management. Call planning and territory assignment. Data analysis and targetingFinance: Payroll management (SAGE) and HMRC interaction. Monthly payroll analysis. Expense tracking. Periodic reconciliation. Client invoicing and payment management. PO system build and finance tracker.Full strategic client management and delivery of field based sales operation nationally.Interaction with local Government

Chertsey

Ownership of accounts totalling over £1 million. Full management of costs. Monthly reconciliation managementClient negotiation on SLAs, contract, budgets and KPIsDevelopment of robust ROI methodology from design of data capture system to live output and insight analysis.Project management on build and implementation of full technology solution for improved accuracy of reporting across FMCG sales and delivery activityCreation of multiple Microsoft Excel based full reporting suitesManagement of full account teams: Head Office and field based direct reportsAnalysis and direction on efficiencies in call file planning and sales targetingFull involvement in New Business presentation builds and pitch deliveryCompletion of European tender documentation: Strategic account plans and financial budgetingEvolution lead for field based capability and performance management program

Chertsey

Key client contact responsible for various set KPIs. Reporting through weekly, monthly and quarterly business reviewsOverall responsibility for recruitment, training and day to day management of field teams ranging from 5 to 90Direction and management of Head Office resourceLead in assessment, disciplinary and TUPE negotiationsCreation of a bespoke reporting structure and system to facilitate real time, and periodic feedback to clientUnderstanding and evolving existing call plans to ensure full coverage in line with client and business focusDesign and implementation of a performance management programme and a commission structure to alter the focus of a national business across 18 store locations to achieve 135% vs targetLead in testing and rollout of client implemented sales order loading systemDesign and implementation of HR tracking calendar for cost allocation

Hampshire

Achieved number 1 territory for sales of first position cardiovascular product (104%) Played an integral role in a region-led change to the plan of actionPresented to the 500-strong field force at a National Sales Conference (on the impact and importance of material use)Formed a key part of the Cardiovascular Brand Champion Team, cross functional working with other internal departments Served as mentor to new starters to the team and the industryAchieving challenging sales targets for three product areas, and coverage and frequency (primary and secondary care)Working alongside the Partnership Development Manager to develop relationships with practices, focussing on Practice Based Commissioning and service redesign Providing general information and training on IT issues across the regionDelivery of selling and presentation skills training coursesAssisting the training department in developing new employees at Initial Training Courses

Plymouth, United Kingdom

Managing a team of 50 employees across different areas of the 550 capacity business Organising team meetings, financial presentations and information on events and promotionsRecruitment, training and assessment of staff at all levelsControlling and monitoring all cash and stock entering and leaving the business Recording information on relevant systems to ensure compliance with legal and company standards Negotiating with senior management to set sales targets and promotional budgets Planning, presenting and executing brand-wide training schemes, promotions and incentivesHandling and resolving any problems or complaints from customers and staffHolder of Justice’s On Licence and Door Supervisors Licence.