Matt Pinckard Email & Phone Number

Singapore

Singapore

Singapore

Singapore

Joining the Sales team at a time that we launched our new protection product, I was able to cultivate and enhance strong and successful relationships with our Distribution partners to ensure that we are their provider of choice. Exceeding my Sales targets both in the second half of 2014 and showing and increase of 154% against our APE target for 2015, I am a proactive, driven individual who is able to work well under pressure and deliver for the business.My responsibilities are: Providing training for new/existing advisers on our product suites and on sales skills Coordinating adviser events designed to drive more new business Building and maintaining relationships with Heads of Business/Owners, and IndividualAdvisers Visiting all accounts on a weekly basis, large accounts as much as 3 times per week Maintaining the overall business relationship, including stepping in to assist with complexescalations and complaints Liaising with Underwriting about medical requirements to proceed with life insurancecases Giving presentations internally and externally Assisting with pipeline chasing to drive through new business Providing weekly sales reports to the Chief Sales Officer & CEO, in addition to detailedsales report for each account on a quarterly basis

Singapore

Senior Customer Services Manager with experience in successfully coordinating both New Business and Servicing along with project work in the Life Insurance sector.Experienced people manager, with proven management skills and the ability to manage performance and motivate staff as evidenced by the positive changes I have made during my time with Zurich Singapore including:• Reduction in turnaround times for all simple queries from 3 working days to 24 hours• Reduction in turnaround times for all other queries from 5 working days to 2 working days• Reduced headcount by 1 FTE while improving turnaround times• Pipeline Management process implemented to assist with New business tracking and MI reporting on pipeline for the CEO• Complete/Incomplete new application ratio improved from 50% to 85%I posses a strong ethos of Customer Centricity, whilst balancing the needs of the business and showing an excellent commercial approach to solving problems and developing business processes and partnerships.I reported directly into the COO and my role provided me with the exposure to interact with people at all levels of the organisation to help influence people throughout the wider Zurich business, as well as building strong relationships with Heads of Business throughout our Local & Expat broker channels along with our Bank-assurance and Tied Agency partnerships.

Isle Of Man

Responsible for Africa, Europe, Latin America & Asia policy servicingReduction in over target work from 100+ hours daily to ensuring all work was cleared to zero each dayFTE savings for key tasksTelephone & Query training planned and conducted in overseas officesFull cross training and multi-skilling within the teamMonthly 121Half yearly & annual appraisalsStaff recruitmentDisciplinary procedures

Bachelor Of Arts With Honours, Open Degree, First Class Honours Degree

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Currently undertaking a Bachelor's degree in my spare time and I have achieved a Diploma and completed my final module for a full degree

Operations & Process Management, Post Graduate Degree, Pass

Post Graduate Degree In Operations & Process Management

Education record