Matthew Powell Email & Phone Number

Henley-On-Thames, Gb

Langley, Berkshire, Gb

Langley, Berkshire, Gb

• Established a dynamic and high-performing global inside sales team to proactively engage and manage Travelport's customer base through a pioneering inside sales model.• Oversaw the management of a portfolio comprising over 8,000 customers across the globe, ensuring world-class service delivery.• Spearheaded the design and implementation of a new global hub structure, strategically positioned in Ireland, the United States, and Singapore, fostering global connectivity and responsiveness.• Successfully executed a transformative shift in operational practices by introducing cutting-edge systems and streamlined processes, thereby guaranteeing customer satisfaction at the highest levels, while operating in a low touch model. • Achieved an exceptional level of performance in first two years of the role, surpassing all key performance indicators (KPIs) related to sales targets and customer account management, affirming Travelport's leadership in the industry.

Langley, Berkshire, Gb

• Served as the Chief of Staff to the Chief Commercial Officer and Chief Operating Officer, with overarching responsibility for orchestrating and leading a comprehensive transformation initiative across the commercial organization.• Directed cross-departmental alignment and coordination efforts, with a laser focus on ensuring the consistent deployment of a unified go-to-market model, not only within the commercial divisions but also across the entire organization.• Spearheaded the Sales Operations team in successfully implementing a new CRM system (Oracle Sales Cloud) and introduced advanced sales reporting and dashboard tools to enhance operational efficiency.• Revamped the sales compensation plan to strategically drive behaviors that align with and fulfill global KPIs, optimizing the salesforce's performance.• Pioneered the transformation of the sales organization, transitioning it from a "travel" sales team to a technology platform sales team.• Introduced a global management system that ensured alignment and consistency in work methodologies on a global scale, with a strong focus on platform selling.• Led the transformation of the sales team, preparing them for the deployment of a new technology platform and the transition to a tiered structure of sales and account management, aligning with the evolving Software as a Service (SAAS) model.• Led the implementation of comprehensive training and sales enablement tools, fostering a standardized approach to selling across global markets.• Assumed accountability for the growth of Travelport's third-party partners, focusing on driving growth and value in synergy with Travelport's offerings.• Successfully implemented a cost reduction program throughout the commercial organization, achieving a remarkable 15% reduction in operating costs while maintaining sales and customer targets.

Langley, Berkshire, Gb

• Held full responsibility for the leadership of one of the fastest-growing regions, contributing significantly to Travelport with an annual revenue of $305 million and an impressive $120 million in EBITDA.• Managed a complex organizational structure, overseeing a diverse mix of owned sales teams and distributor relationships (franchises) spanning 18 countries.• Spearheaded a comprehensive restructuring of the sales and commercial organization, aligning it with the evolving market dynamics while addressing localized needs. This transformation resulted in a notable improvement of year-on-year NPS scores by 4 points, underscoring our commitment to customer satisfaction.• Successfully cultivated and nurtured relationships with major multinational accounts, including DNATA, Al Tayyar, American Express, BCD, and others, solidifying Travelport's position as a trusted partner.• Pioneered the creation, setup, and implementation of strategic sales programs designed to facilitate immediate turnarounds in multiple countries, aligning the regional business with global objectives.• Introduced a new sales structure, enhanced processes, and implemented robust reporting mechanisms to empower teams with a clear focus on overarching objectives, promoting transparency and accountability.• Developed and executed a comprehensive strategic plan for the region, which was strategically balanced to manage the present while actively preparing for the future, ensuring sustained growth and adaptability.• Fostered increased employee satisfaction, contributing to heightened overall productivity across the entire team, establishing a culture of motivation and excellence.• Conducted intricate negotiations with key customers, partners (franchises), and airlines, effectively achieving the overarching objectives of the region and maintaining profitable partnerships and alliances.

Langley, Berkshire, Gb

• Led commercial activities in India through effective management of the franchise (distributor) operator.• Oversaw a market of significant importance, with India representing $142 million in annual revenue and $45 million in annual gross margin within the industry.• Successfully reversed year-on-year declines, achieving increased market share, net margin per segment, and overall gross margin for two consecutive years.• Orchestrated and executed critical contract negotiations with India's largest customers, including key players Makemytrip, Yatra.com and Ibibo.com.• Implemented new operational procedures for the franchise partner to align their operations with Travelport's requirements, ensuring seamless operations.

Langley, Berkshire, Gb

• • Led the regional product management and development teams, providing strategic direction to enhance product offerings and solutions.• Offered expert consultancy to top customers, delivering technical guidance and solutions to meet their unique needs.• Established a dedicated 3rd party sourcing department, responsible for identifying and sourcing key suppliers to augment the product portfolio and address market gaps.

Langley, Berkshire, Gb

• Led a region responsible for $40 million in annual revenue, focusing on a turnaround strategy for an underperforming territory.• Implemented focused management strategies for franchise operations across the continent, which included turnaround plans and, where necessary, the termination of underperforming partnerships.• Successfully renegotiated and secured new long-term agreements with seven key franchise partners in strategically vital markets.

Langley, Berkshire, Gb

• Responsible for all Product marketing activities across the region.• Develops comprehensive product launch plans including value proposition. Makes go/no go decisions on software release for product launch. • Collaborates with cross-functional teams to ensure successful launch of products. • Ensures development of effective product positioning in the marketplace. • Communicates with customers to understand their needs and identify opportunities. • Defines requirements for promotional and technical materials, including application papers, product descriptions, data sheets, brochures, whitepapers, case studies, Web site content.• Works closely with the marketing communications team to plan and execute outbound marketing programs in support of the product launch.• Monitors industry, technology, and market trends to identify opportunities/threats and provides input to product and market strategy teams to define the long-term strategy for existing and new products.

• Reporting to the Director of Product Strategy, based in Atlanta, GA.• Management of a team of 14, who are based in London, Amsterdam and Washington DC. • Member of the EMEAA management team responsible for setting overall regional strategy.• Responsible for determining product strategy and priorities within in EMEAA. • Overall management of product development on EMEAA specific products following defined methodology.• Responsible for managing third party suppliers to deliver outsourced products and solution.• Responsible for assisting the sales process by being a trusted advisor to new and existing customers and selling the benefits of the products.• Responsible for driving annual strategic planning sessions with all EMEAA markets, to determine product, and resource requirements.• Responsible for setting marketing and positioning of products in the region. • Budget responsibility for annual spend of $4million (US), managed to rigid cost constraints.

Us

• Personally set up department to meet the growing ecommerce requirements of the business. Grew the department to a team of 5 consultants.• Provided consultative services to Worldspan’s e-commerce customers.• Defined process and procedures to provide unique solutions and consultation service to Worldspan’s e-commerce customers.• Responsible for providing technical pre-sale support, and ongoing ownership technical account management of e-commerce customers in EMEAA

Us

• Provided product specialist role for Worldspan’s e-commerce products.• Provided pre-sales support to the sales department on technical solutions. • Responsible for identifying new e-commerce products that Worldspan should introduce to provide added value to e-commerce and traditional customers.• Provides consultation to existing customers, new customers and start up companies on their e-business / e-commerce product requirements.

Us

• Project management of key projects in the customer support division.• Personally responsible for analysing the strategic impact of introducing a consolidated helpdesk across the region. Managed third party to create recommendations relating to the process of outsourcing. • Led project to implement process change within the department, which involved the integration of three separate departments in to a single division

Us

• Providing technical support to customers across Europe via telephone

Montreal, Qc, Ca

• Responsible for management of yield and capacity on charter flight operations.• Designed process to track and manage yield and capacity of routes.• Provided management of airport staff who were responsible for managing the charter operations