Matthew Primrose Email & Phone Number

Cupertino, California, Us

Leading projects to improve the search experience within Apple online and mobile apps.

Cupertino, California, Us

Supporting our sales, merchandising and operations teams to offer world-class customer service while developing individuals in a high-paced retail environment.

Cupertino, California, Us

• Successfully led the introduction of new onboarding software to over 300 retail stores throughout the US; preparations for future countries in progress• Developed relationships with Talent Operations teams globally to prep retail stores for introduction of new onboarding software, leveraging interpersonal savvy and perspective to quickly establish rapport and trust• Oversaw the editing and development of training material to support retail store users with new onboarding software• Facilitated UAT for talent management software, supporting participants throughout testing and identifying bug fixes• Developed training materials for talent management software, to be utilized globally by all recruiters• Built project plan to successfully introduce onboarding software to retail teams globally

Cupertino, California, Us

• Responsible for recruiting top talent to join our retail teams, from sourcing to interviewing and onboarding• Oversaw recruiting for a team exceeding 150 individuals, ensuring staffing aligns with scheduling and payrolldemands• Managed the interviewing, onboarding and transfer process of over 30 hi-performing individuals within a four month period, efficiently addressing a staffing shortage• Coordinated internal talent movement into a high-demand market, gathering talent relocation details and endorsements, aligning interested candidates with available positions across multiple stores• Supported development of action plans alongside a focused team within the store to improve employee satisfaction — increased Likelihood to Recommend results by nearly 10 points over a four month period

Cupertino, California, Us

• Consistently exceeded expectations while supporting various store teams, from sales and customer satisfaction results, to inventory accuracy and merchandising standards(continued)• Drove high NPS results, outperforming stores across the market on multiple occasions while establishing consistency in month-to-month customer satisfaction never before attained within the store• Successfully led both merchandising and sales teams through multiple new product introductions, achieving ever-increasing sales results alongside improved customer satisfaction• Supported the In-Store Guest Trainer program within the Colorado market, establishing training goals and developing facilitation skills amongst the trainers, while overseeing new-hire and employee training across multiple retail stores• Served as interim Merchandising Mentor for the Colorado Market, elevating merchandising standards across the state and inspiring new levels of collaboration across multiple stores

Cupertino, California, Us

• Selected as one of 250 Associates, from a candidate pool exceeding 50,000 individuals, to partake in a two year, immersive leadership development program• One of only four Associates promoted to a management role six months prior to program end date due to supporting fellow Associates in the Colorado Market, excelling in Program objectives and succeeding as a leader within my home store• Creatively educated team on retail merchandising standards, leveraging an innovative message that remained sustainable and influential months following. Recognized on global merchandising call for successfully driving results and creative approach• Drove communication and ongoing feedback about customer experience to achieve the highest NPS results in store history, positioning the store in the top 10, amongst all retail stores globally• Spearheaded changes to new hire training, partnering with various leaders to develop robust training material facilitated by significant contributors throughout the store. Oversaw training that welcomed approximately 30 individuals to Apple

Cupertino, California, Us

Lincoln, Ne, Us

My time as a Graphic Designer with the Extended Education & Outreach office at the University of Nebraska-Lincoln involved a broad range of design work. The majority of my work focused on designing mailing materials, including postcards and brochures, while also working on long-term projects such as course handbooks for university courses. Additionally, I worked on mass emails and the occasional web graphic. I was also responsible for redesigning the brand image for an educational consortium known as Great Plains IDEA, which is currently in the final approval stage. The designs for EE&O had to appeal to a broad range of age groups as the department managed distance education courses for high school, undergraduate and graduate programs. I was expected to recognize what appealed to every demographic and design accordingly. My employment at EE&O was temporary as I filled in for the full-time designer on maternity leave.

Lincoln, Nebraska, Us

While working at Archrival I served as an intern, designing and executing a variety of work for multiple clients and in-house projects and while also working to maintain the office. What differentiates working at Archrival from many ad agencies is their focus on youth branding. This attention on a younger market helped me develop an understanding of the latest trends and what appeals to the young-adult market. Additionally, I had the opportunity to work closely with some of the clients and develop strong client relationships. Overall, my experience at Archrival afforded me great insight into the youth market and how to develop appealing marketing for specific demographics.

My duties as an Assistant Store Manager ranged from assisting customers with their purchases to working with the daily register operations. Beyond the daily managerial operations I also worked closely with employees on training and disciplining. I was fortunate to have the opportunity to assist the store manager on selecting items to sell in the store, including apparel and sports items. In time, I began working on the in-store displays as well as window displays, becoming a merchandiser of all our products.

I spent my time at Thought District as a Design Intern, researching client history and needs and working to create fresh and new design according to client expectations. My time was occupied by several different projects that I worked on simultaneously, including completely revising a brochure for a local client and creating design elements for many other projects.

Lincoln, Ne, Us

The Resident Assistant job included a diverse array of responsibilities, ranging from duty shifts to ensure the dormitory was operating smoothly, planning social and educational events, upholding dorm policies, working with hall government on events, and helping residents coping with stress or tragedies. After working in the position for a few years I became a leader among my staff and helped new RAs acclimate to the position. My greatest strength as an RA was developing strong bonds with the residents on my floor. I was proud to be a person they turned to when they had an occasion to celebrate or when they needed advice or comfort. While the position expected a great deal of varied work, I enjoyed every part of it, which explains my lengthy stay in the job.

Master Of Science - Ms, Organizational Leadership

Bachelor Of Advertising, Advertising, English, History, Natural Science