Matt Pugatch Email & Phone Number

Tampa, FL, US

Tampa, Florida, United States

Tampa, Florida, United States

Tampa, Florida, United States

Tampa, Florida, United States

• Led redesign of HR CRM (Dovetail) to enable HR Shared Services transformation. Collaborated with Shared Services leadership to deliver standardized case management lifecycle processes, improved service level and.
• Designed and implemented improved HR technology support model for day-to-day end user support requests, reporting, enhancements, and project support.
• Improved internal stakeholder relationships by establishing routine systems support and enhancement review meetings ensuring alignment to business objectives and goals.
• Overhauled HR technology user entitlement controls by defining user provisioning and termination processes, audits, and governance based on data privacy, SOX, and internal audit compliance requirements.

• Managed team of system administrators responsible for all North America HR technology. Assessed requirements, designed, implemented, and supported enhancements in ADP GlobalView, IBM Kenexa (Brassring and Onboard).
• Led optimization of Kenexa Brassring applicant tracking and Onboarding system to improve candidate and talent acquisition user experiences by redesigning recruiting, pre-employment, and onboarding processes, and.
• Delivered employee portal and knowledgebase to enable Tier 0 HR Shared Services support, increase case requests intake via self-service and chat, and improve the employee experience.
• Managed HRIS vendor relationships as primary contact, and escalation, holding partners accountable for service expectations as well as project SOW and contract renewal negotiations.
• Supported finance ERP transition from Lawson to Oracle as HRIS SME and global HR functional lead

Tampa, FL

• Reorganized HR technology team to centralize tier 2 support of North America systems by hiring, training, and managing three offshore resources and implementing CRM for systems support request processing.
• Coordinated electronic content management platform requirements gathering, RFP, and implementation of Laserfiche ECM to digitize employee personnel files. Enabled centralized access to employee documentation, automated.
• Collaborated with LATAM HR and IT partners and led expansion of HR Case Management platform to Costa Rica providing visibility into their team’s workload volume, drivers of employee issues, and increasing efficiencies.
• Served as primary HRIS SME and consultant for migration of an acquired legal entity from Ceridian to ADP GlobalView for core HR and payroll including implementation of new paid time off plans and third-party service.

Tampa/St. Petersburg, Florida Area

• Conducted HR Case Management (CRM) assessment to determine the best solution for US and Corporate HR and Shared Services. Delivered functionality analysis, executed RFP, and implemented Dovetail Employee Engagement.
• Responsible for development of $6.2MM Corporate HR organization budget, monthly and quarterly forecasting and analysis, and acted as financial advisor to EVP, HR and HR functional area leaders.
• Supported regional HRIS teams as SME providing guidance on systems selection, implementation, and enhancement procedures.
• Primary contact for internal and external SOX auditors and established quarterly audit procedures in compliance with required SOX controls.

Tampa, FL

• Coordinated monthly global headcount and turnover and quarterly tenure reporting supporting HR metrics and financial reporting
• Developed standard and custom ad hoc reports from ADP GlobalView and PCPW supporting information needs for North American HR.
• Conducted user acceptance testing for critical HRIS implementations and enhancements including integrations, paid time off plans, user authorizations, and other key functionality.
• Implemented data maintenance audit procedures for core HR data transactions

Lakeland, Florida Area

• Developed successful associates through coaching and continuous training with a focus on core metrics to provide excellent customer service and improved efficiency.
• Responsible for administrative duties of associates including performance management, leave administration, compensation, promotions, and terminations.
• Serve as an escalation point for policy holders to ensure an exception customer service experience

• Obtained a functional knowledge of each core department by rotating through Service, Underwriting, Sales, and Claims
• Collaborated with directors, managers, and regional planning department to complete business analyses including evaluation of underwriting criteria, forecasting of litigation exposure, claiming behavior, policy holder.
• Contributed to the 2010 and 2011 regional business plans with critical analysis, research, writing, and edits of action plans to ensure successful fulfillment of goals
• Assisted the region in reaching a $300,000 goal for the 2009 United Way campaign as the fundraising coordinator and $60,000 for our Relay for Life Campaign
• Additional experience gained in Human Resources and Hiring allowed for greater understanding of call center environment and culture

• Train and supervise an eight member executive board responsible for presenting a comprehensive series of campus entertainment
• Hold bi-weekly one-on-one meetings with executive board members to measure progress and provide on-going support
• Establish yearly strategic and measurable programming goals for each chair
• Increase event attendance by 15% during Fall 2008 semester
• Oversee budget of $250,000 to ensure ethical spending of student fees
• Work directly with agents to negotiate contracts for campus entertainment

• Sold advertising space in a campus guidebook to local businesses
• Built and maintained relationships with area business owners
• Coordinated and managed distribution for multiple campuses
• Earned company bonus cruise for exceeding performance benchmarks

• Built and installed computerized gym systems
• Maintained organization of warehouse to ensure efficiency
• Gained exposure to all levels of start-up company including trade shows, customer service, shipping and receiving, and planning