Matt Rajala Email & Phone Number

Chicago, Us

• Set and execute the overall business strategy for a set of x-ray generation products (Super Premium Tubes) in collaboration with IB engineering and other key stake holders. • Support field and customer escalations as the L4 modality engineering product focal point.• Track and trend field data for all critical parts, ownership of complete data integrity, and utilize analytical skills to provide early warning signs, insights, and recommendations to key stakeholders.• Utilize hardware autopsy and field failure data analysis to identify issues, assess risk, and lead cross-functional quality improvement opportunities, cost reduction, and increase reliability.• Collaborate with Service organization to drive improvement of HV component troubleshooting, digital tools, and drive field quality enhancements. • Mentor and coach junior Engineers.

St. Louis, Mo, Us

• Promotion to lead the Global Technical, Warranty, and Aftermarket Organization ($28M FY22 revenue).• Implemented standard work and process enhancements, including Safety JHA’s, pre-planning site checklists, Technician certification standards, digitized service scheduling, and field utilization metrics.• Initiated cross-functional collaboration and execution of an improved field material return process, resulting in a 76% processing time reduction, with added supplier cost savings and scorecard development.• Created a visual management system to track field issues, utilizing Pareto analysis to enable Root Cause Analysis methodologies, and cost-tracking techniques to influence continuous improvement.• Directed pivotal project to assess 3-year investment needs for aftermarket revenue growth and margin expansion to fully support transformational sales projections.

St. Louis, Mo, Us

• Focal point in all matters of installation & startup execution for engineered-to-order packaged units.• Demonstrated strong organizational and communication skills; set timing of deliverables, track resource level-load opportunities, and provide timely updates to internal staff, Customers, and third parties. • Developed and maintained a quality metrics dashboard, providing actionable insights to executive leadership on key performance indicators, trends, and improvement opportunities.• Daily performance management, development, training, and effective utilization of geographically remote based Industrial Technician team.

Germantown, Wi, Us

• Championed the Customer Service experience of new product introductions through strategic alignment with Engineering, Development, Sales, Marketing, and Production teams.• Expanded Global growth quality by setting and managing test, repair, and service expectations of Asia-Pacific manufacturing center.• Modernized the efficiency of troubleshooting, maintenance, and spare part selection activities with Global Aftermarket training programs for Customers and Representative networks. • Daily performance management, scheduling, resource allocation, staffing, and leadership of Field Engineers, Support Engineers, Test Engineers, and in-house Repair teams.

Germantown, Wi, Us

• Consulted Customers with application and machinery related escalations across several industries, including Pharmaceutical, Automotive, Food & Beverage, and Flexible Packaging.• Established digital knowledge base to improve the consistency of Field Engineer troubleshooting steps.• Defined customer service standards to promote customer satisfaction, loyalty, and retention.

Germantown, Wi, Us

• Demonstrated strong troubleshooting skills under pressure of customer operation deadlines.• Performed commissioning, calibration, IQ/OQ testing, service, and training for packaging equipment.