Matt Rajala Email & Phone Number

Chicago, US

• Set and execute the overall business strategy for a set of x-ray generation products (Super Premium Tubes) in collaboration with IB engineering and other key stake holders.
• Support field and customer escalations as the L4 modality engineering product focal point.
• Track and trend field data for all critical parts, ownership of complete data integrity, and utilize analytical skills to provide early warning signs, insights, and recommendations to key stakeholders.
• Utilize hardware autopsy and field failure data analysis to identify issues, assess risk, and lead cross-functional quality improvement opportunities, cost reduction, and increase reliability.
• Collaborate with Service organization to drive improvement of HV component troubleshooting, digital tools, and drive field quality enhancements.
• Mentor and coach junior Engineers.

St. Louis, MO, US

• Promotion to lead the Global Technical, Warranty, and Aftermarket Organization ($28M FY22 revenue).
• Implemented standard work and process enhancements, including Safety JHA’s, pre-planning site checklists, Technician certification standards, digitized service scheduling, and field utilization metrics.
• Initiated cross-functional collaboration and execution of an improved field material return process, resulting in a 76% processing time reduction, with added supplier cost savings and scorecard development.
• Created a visual management system to track field issues, utilizing Pareto analysis to enable Root Cause Analysis methodologies, and cost-tracking techniques to influence continuous improvement.
• Directed pivotal project to assess 3-year investment needs for aftermarket revenue growth and margin expansion to fully support transformational sales projections.

St. Louis, MO, US

• Focal point in all matters of installation & startup execution for engineered-to-order packaged units.
• Demonstrated strong organizational and communication skills; set timing of deliverables, track resource level-load opportunities, and provide timely updates to internal staff, Customers, and third parties.
• Developed and maintained a quality metrics dashboard, providing actionable insights to executive leadership on key performance indicators, trends, and improvement opportunities.
• Daily performance management, development, training, and effective utilization of geographically remote based Industrial Technician team.

Germantown, WI, US

• Championed the Customer Service experience of new product introductions through strategic alignment with Engineering, Development, Sales, Marketing, and Production teams.
• Expanded Global growth quality by setting and managing test, repair, and service expectations of Asia-Pacific manufacturing center.
• Modernized the efficiency of troubleshooting, maintenance, and spare part selection activities with Global Aftermarket training programs for Customers and Representative networks.
• Daily performance management, scheduling, resource allocation, staffing, and leadership of Field Engineers, Support Engineers, Test Engineers, and in-house Repair teams.

Germantown, WI, US

• Consulted Customers with application and machinery related escalations across several industries, including Pharmaceutical, Automotive, Food & Beverage, and Flexible Packaging.
• Established digital knowledge base to improve the consistency of Field Engineer troubleshooting steps.
• Defined customer service standards to promote customer satisfaction, loyalty, and retention.

Germantown, WI, US

• Demonstrated strong troubleshooting skills under pressure of customer operation deadlines.
• Performed commissioning, calibration, IQ/OQ testing, service, and training for packaging equipment.