With 16+ years of experience in the audio-visual industry, I am a passionate and skilled AV professional who thrives on delivering exceptional customer service and solutions. I am currently a Senior Client Services Representative at Staub Electronics, a leading distributor of consumer and commercial electronics in Canada.In my current role, I leverage my technical knowledge, communication skills, and CRM expertise to provide support and guidance to customers, vendors, and internal teams. I handle complex inquiries, troubleshoot issues, process orders, and coordinate logistics. I also collaborate with sales, marketing, and operations teams to ensure customer satisfaction and retention. I enjoy working with a diverse and dynamic team that shares my passion for the AV industry.