Matt Ricci Email & Phone Number

Rochester, New York Area

Rochester, New York Area

Customer Onboarding

Phoenix, Arizona Area

• Responsible for corporate Security (physical, logical, architecture and compliance) with board level reporting responsibilities• Provide vision and leadership for a global organization responsible for all aspects of customer network design and installation• Responsible for operational support system construct and work process definition• Responsible for network global provisioning (VPN, VOIP, Internet, and Managed Services)• Responsible for network inventory management including system consolidation and integration

Responsible for providing vision and leadership for worldwide business transformation initiatives affecting customer experience. • Designing a differentiated customer experience to improve company’s market position, including operating models, organizational design and customer toolsets.• Re-engineering processes and integrating systems to enable company’s long-term growth while minimizing operating expense expansion.• Creating cultural shift to deliver a best in class customer experience by eliminating functional silos and empowering employees.

Mba, It

Bs, Marketing