I am a highly motivated father of two (2) boys, with expertise in purchasing, client relationship management, customer and supplier satisfaction and retention, and people management. I possess astute business knowledge and I have experience contributing to strategic planning while delivering improvements in processes, productivity, and cutting costs.I have strong negotiation skills, mediation skills, which I have developed over the past 3 years with Super Vape Store. I have experience in many software applications and setting up of warehousing software, along with advanced Microsoft Office skills. As Operations Manager for Super Vape Store, I previously supervised a sales team of 12 and warehouse team of 6 employees, to maintain profit objectives and analyze future trends. In all the roles that I have held, I have fostered strong relationships with customers and strategic associates. Working as a sales executive with Super Vape Store, I exceeded all my targets. I simultaneously gained respect from staff and management through effective communication and liaison. As a result, I received a promotion to Operations Manager and assisted in the growth from 1 store to 24 stores nationwide.
None
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UnemployedNone Jan 2021 - PresentBethania, Queensland, Australia
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Customer Service RepresentativeSerco May 2020 - Oct 2020Varsity Lakes, Queensland, Australia• Manage large amounts of inbound and outbound calls in a timely manner• Follow communication “scripts” when managing different topics• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives• Seize opportunities to upsell/promote products/resources when they arise• Build sustainable relationships and engage customers by taking the extra mile• Keep records of all conversations in our call center database in a comprehensible way• Frequently attend educational seminars to improve knowledge and performance level• Meet personal/team qualitative and quantitative targets -
Operations ManagerSuper Vape Store Oct 2017 - Mar 2020• Maintain and control inventory.• Maintain, update, and implement Point of Sale Systems.• Receiving and stock take of new deliveries• Review and research new products.• Compile data from various systems to check sales targets.• Liaise and negotiate with suppliers and distributors to get best price.• Update and maintain stock levels.• Price all products and add descriptions to each.• Oversee manufacturing of E-liquid and picking packing of online orders.• Oversee all distribution to clients, and franchises.• Answer customer support emails, phone calls.• Deal with complaints from customers and suppliers• Maintain workplace health and safety for staff.• Oversee training and implementation of policies and procedures.• Cash Handling and Customer Service
Matt Robertson Education Details
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Woodridge State High School12
Frequently Asked Questions about Matt Robertson
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Matt Robertson attended Woodridge State High School.
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Matt Robertson
Brisbane, Qld1atlassian.com -
2hotmail.com, bluescope.com
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1ifbs.com.au
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2bhpbilliton.com, rta.net.au
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3barrick.com, perthmint.com.au, perthmint.com
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