Please complete the CAPTCHA to continue
@pru.co.uk
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Matt Roylance is listed as Financial Crime, Complaints and Service Management Experience based in Greater Reading Area, United Kingdom. AeroLeads shows a work email signal at pru.co.uk and a matched LinkedIn profile for Matt Roylance.
Matt Roylance previously worked as Financial Crime Consultant at M&G Investments and Supplier Manager at Prudential Uk. Matt Roylance studied at Chiltern Edge, Henley College.
This section adds company-level context without repeating Matt Roylance's masked contact details.
AeroLeads found 1 current-domain work email signal for Matt Roylance. Compare company email patterns before reaching out.
Matt Roylance is a Financial Crime, Complaints and Service Management Experience.
Listed skills include Complaint Investigations, Complaint Management, Outsourcing Management, People Management, and 2 others.
A career timeline built from the work history available for this profile.
Reading, England, United Kingdom
Financial Crime Consultant investigating, disrupting, preventing and reporting online brand infringement scams. Handling calls and emails from consumers and financial advisors about live scams. Setting up processes for dealing with online scams. Providing guidance on suspicious calls and bank changes received by customer facing areas.
Reading, United Kingdom
Provided oversight of outsource and supplier relationships. In particular, monitoring and analysing operational service level agreements (SLAs), resolving and identifying service issues, identifying risks and business improvements. Contract maintenance and regular on-site engagement with the suppliers and the business to resolve new and on-going production issues. Reported into Prudential senior management within a close-knit team. Responsible for the analysis of production measures highlighting when these had not been met and investigating trends at team and business level; tracking SLAs and assessing supplier and business funding requests and monthly reconciliations. Carried out quality auditing checks on services e.g. customer letters, processes and calls, leading to business improvements. Providing awareness and guidance of the supplier’s responsibilities to the business.
Reading, England, United Kingdom
Investigated a broad variety of financial products sales including, SIB Pension Review, Endowment Mortgage advice complaints, Lifetime Mortgage sales, telephone sales and bulk annuities service complaints. Handled high profile complaints made to Chief Executive and from MPs. Dealt directly with customers, the Financial Ombudsman Service and other regulatory complaint bodies. Managed teams of complaint handlers and administrators.
Quick answers generated from the profile data available on this page.
Matt Roylance is listed as Financial Crime, Complaints and Service Management Experience.
AeroLeads has found 1 work email signal at @pru.co.uk for Matt Roylance.
Matt Roylance is based in Greater Reading Area, United Kingdom.
Matt Roylance has worked for M&G Investments and Prudential Uk.
You can use AeroLeads to view verified contact signals for Matt Roylance, including work email, phone, and LinkedIn data when available.
Matt Roylance studied at Chiltern Edge, Henley College.
Matt Roylance is listed with skills including Complaint Investigations, Complaint Management, Outsourcing Management, People Management, Root Cause Analysis, and Business Process Improvement.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Matt Roylance you were looking for.
