-Perform as-needed Nortel PBX Maintenance-Daily monitoring of server performance using a variety of tools (monitoring applications, Powershell scripting, etc.)-Perform Exchange 2003 maintenance as needed (mailbox migrations/deletions/etc.-Serve as the main help desk contact for NNI's 500+ user base.-Manage and maintain our BES system for mobile workforce. I am in the beginning stages of integrated other device types for use on our network as well using Exchange ActiveSync technology.-Designed and am currently implementing a VLAN environment for one of the 3 facilities.-Maintain Cisco Firewall/Router backups.-Updated the server backup plan to better cover all the systems.-Handle all purchasing/licensing needs for the company.

.Performed daily operations of managing network. This included operation of Cisco and SonicWall networking components such as firewalls, switches, and routers, as well as transport media (wired and wireless). Also performed daily operation of configuration and management software. Initially, we used Microsoft Operations Manager, and then migrated to the System Center family of products.Monitored network traffic, usage and performance making use of utilization and error statistics.Monitored server systems to ensure near constant uptime and availability (outside of scheduled maintenance).Analyzed and monitored network activity to ensure optimal network operation.Maintained network stability by identifying trends, recommending and implementing corrective measures, and documenting action taken.Served as technical point of contact in network problems and emergencies; assisted in troubleshooting and resolution of network and end user problems.Performed capacity planning with input from management to ensure network services will keep pace with company needs.Maintained schematics of existing and future network connectivity; maintained documentation for the enterprise network

Assisted customers in finding parts for repairs, and also made large deliveries to various customer locations.