Matthew Russell Email & Phone Number

Lichfield, Gb

Coventry, United Kingdom

Derby, United Kingdom

Specialising in interior wooden shutters and blinds, Shuttercraft Derbyshire are a local company offering a bespoke window solution. My current role is extremely diverse and includes general administration tasks such as the processing of orders, quotations and generating invoices. Managing Google pay-per-click advertising, updating social media accounts and designing local print documents are also key to this role. On a daily basis I will handle customer service enquires via telephone, email and social media. • Social Media Marketing• Pay Per Click (PPC) and Online Marketing• Creation of Offline and Print Media• Administration, Analytics and Reporting• Customer Service Focused

United Kingdom

Sixt is an international vehicle rental company with over 2,200 locations across 105 countries worldwide. My role within Sixt was to create and improve business methods. Part of this included an improvement of internal communication, increasing customer experience using technology and an overhaul of the recruitment process.• Internal Communications• Supported Marketing and Social Media• Stakeholder Management• Project Management to Improve and Overhaul Internal Processes

Birmingham, United Kingdom

Using my creativity and skill set, I was responsible for designing and building material for a diverse range of projects that would be utilised across the entire company. This included training material, PowerPoint presentations, posters, excel spreadsheets and announcements. • E-Learning Platform Management• Design, Implement and Update Training Content• Analytics and Reporting• Stakeholder Management• Microsoft PowerPoint Design

Birmingham, United Kingdom

Working at one of theworld’s largest telecommunications companies, I was responsible for managing a team of up to 18 people whilst delivering high standards of customer service and driving store sales to meet KPI's. My position involved completing administrative tasks and staff development coaching.• Customer Service Focused• Team Coaching and Management• Daily Administrative Tasks• Complaint Handling• Monthly and Quarterly Sales Targets

Bsc (Hons), Web Development

During my time at Staffordshire University I studied a number of modules to further my knowledge on essential web design skills. These.

Hnd, Applied Information Technology

Completing a higher national diploma in applied information technology gave me the vital skills required to be a web designer.