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Intelligent Automation & Power Platform at Avanade (An Accenture & Microsoft company)Elevate the human experience for your customers and employees through business & tech integration that leverages Intelligent Automation, Power Platform, Data & AI and User Experience best practices- Designed and delivered intelligent automation solutions and user-centric, low-code applications using Microsoft Power Platform (Power Automate Cloud Flows, Power Automate Desktop, AI Builder, Power Apps, Power BI, Dataverse)- Analyzed complex business problems to recommend effective and efficient automation strategies that yield immediate and long-term business value- Actively engaged in business development and pre-sales efforts including proposals, opportunity assessments and demos for the Intelligent Automation and Power Platform offerings- Built a user-friendly, scalable & responsive time sheet application using canvas apps & SharePoint for a multinational consulting company which was successfully rolled out globally- Developed POC's for clients in Digital Marketing, Aviation and Automotive industries using canvas apps, model-driven apps, Power Automate cloud flows, APIs, Power Automate Desktop, Dataverse, SharePoint and Teams approvals

Performed dual role at IT startup, focused on Automation & AI, and reported to Head of Technology and Head of Process Automation. Worked for clients at over 20 major companies in Australia in various industries including Education, Financial Services, Insurance, F&B, Recruitment and TravelRPA Development (UiPath) - Executed projects from start-to-finish including solution design documentation (SDD), development, user acceptance testing (UAT), deployment, change request management and hypercare. Developed scalable and reliable solutions using UiPath REFramework, Orchestrator and APIs• Designed and developed solution that triaged insurance-related emails and performed straight-thru processing where possible• Engineered solution that improved the insurance claims life cycle and customer experience by using bots to determine whether claims should be closed or assigned for further action• Executed proof of concept (POC) to accelerate recruitment process by using bots to examine resumes and make job recommendations based on the client’s previous job placement decisions• Installed on-premises, single node UiPath Orchestrator with SQL server including licensing, users, roles and robotsRPA Business Analysis - Led opportunity identification engagements. Skilled with business requirements and process definition documentation (PDD)• Designed solution to detect coupon errors in customer pizza ordering platform by using bots to place orders using thousands of voucher codes• Designed solution that provided a key competitive advantage for lead generation for new assisted living clients by proactively detecting status changes on the government benefits portal• Evaluated and prioritized 30+ opportunities across various companies and industries

Drove adoption for robotic process automation (RPA) center of excellence (COE) through business collaboration, workshops, program monitoring, training, project prioritization and benefits tracking. • Led 14 business analysts based in Malaysia and the Philippines, who engaged in projects from start-to-finish including opportunity identification, business requirements documentation (BRD), process - design documentation (PDD) and user acceptance testing (UAT)• Oversaw RPA pilot using OpenSpan to automate the quoting process for US Casualty Operations which delivered a 7-FTE (20%) efficiency save• Led proof of concept (POC) to expedite claims processing by matching Personal Accident claims loss descriptions against drugs prescribed by physicians using WorkFusion Machine Learning• Utilized BluePrism to demonstrate and develop automation solutions within Shared Services

Led 100+ FTE Claims team with 8 team leaders and successfully implemented large scale business transformation to fulfill requirements of new Global Claims Target Operating Model. Managed processes for South Africa (70-FTE) and US (39-FTE) Claims including Personal Accident, Commercial Auto, Property, Workers’ Compensation and First Notice of Loss• Partnered with support teams on training execution and technology implementation required to transform back office operations into a contact center• Stabilized operations by revising service level agreements, updating staffing requirements, accelerating talent acquisition, boosting employee engagement and driving momentum for backlog remediation efforts• Championed staff retention efforts by introducing a career lattice that encouraged cross training and cross certification as pathways to future career advancement opportunities• Managed the successful migration of US claims processes to Malaysia

• Executed successful backlog remediation plans for two major accounts including Middle East Policy Servicing and Malaysia Accident & Health Claims• Implemented Team Leader development program which included leadership training, skills assessments, a mentoring program and apprenticeship with various support teams

• Reduced Operations & Systems footprint for New York City by 22% through hot desking, flexible work arrangements, staff relocation to lower cost locations and workstation reconfiguration• Developed scorecard to manage five-year $300M Global IT transformation program through tracking of key financial and operational metrics including facilities management, server virtualization, application remediation and labor migration• Prepared board-level monthly reports to track progress against multi-year strategic agendas and near-term operational priorities including fulfillment of staffing targets and cost reduction for key transformation programs• Produced executive presentations for Chief Operations & Systems Officer

• Developed startup operations project plan spanning all business lines and support functions to highlight and manage key dependencies impacting launch schedule• Re-engineered business processes and trained operations staff to utilize newly implemented business application• Instituted local project governance structure to manage operational risks, leverage expertise from global resources and review all inflight projects

• Prepared executive presentations providing consolidated strategic and financial overviews of Global Operations• Performed data analysis for performance management projects, including activity-based costing for several overseas operations

(Formerly Citi Habitats)• Yes! I was a real estate agent in New York City! Hobby & part time job while completing my degree at NYU