• Developing and implementing quality control procedures and policies to ensure that the products and services meet the required quality standards.• Conducting quality audits. Monitoring compliance with, and the adequacy of, procedures required to ensure safe operational practices and airworthy aircraft.• Investigate non-conformance issues or detects, performing root cause analyses to determine underlying problems and implementing corrective actions.• Carrying out destructive tests and work orders.• Maintain detailed records of inspections, tests, audits, and quality reports to ensure treaceability and compliance with regulatory requirements.• Provide training to staff on quality control processes and best practices, fostering a quality-focused culture within the organization.• Identify opportunities for process improvements and implement different methodologies to enhance quality.

• Analyze and improve administrative, budgetary, or operational issues.• Collect, review, and evaluate data and processes from different departments and stakeholders.• Develop and implement new or revised policies, procedures, systems, or strategies.• Monitor and report on the progress and outcomes of the initiatives and ensure compliance.• Prepare and present clear and concise reports, proposals, presentations, or other documents.

• Processing information throughout dashboard, freshdesk and Looker application to support fleet whilst delivering last mile.• Monitoring transportation fleets in London and Birmingham to provide them with the best instant solutions to stick to the process.• Daily meetings with different stakeholders in order to share different point of views to keep last mile operational on track.• Monthly KPI control for manager and director.• Analysis and management of department delays reported directly to director, managers and POC's

• Direct contact with customers to take care of what they need at everytime.• offering instant solutions to sort incidents out.• Showcasing another point of view for them to change mindset regarding bad experiences.• Monthly diversion report and surveys related to.

● Management of confidential customer information through reservations to offer the best travel experience on the journey to be made.● Interpretation of data for the reporting of the flight situation at the time of the flight closure.● Management of the boarding process to make safety and order prevail at all times. ● Accompaniment of minors during the check-in and boarding process for greater comfort and safety of the family and minor himself.