Matt Samson Email & Phone Number

Sydney, Australia

- Conduct effective and timely monitoring of media to identify issues affecting The Salvation Army;- Communicate daily monitoring information with Territorial Communications Secretary (Head of Department), Communications Director and other relevant key stakeholders in a timely way;- Assist in the evaluation of media campaigns and issues, including compiling reports;- Tracking of developments related to positive and negative issues, such as key related dates (e.g. when Parliament sits, when court hearings will occur, when media coverage is likely to occur etc.) and development of a calendar of of issues;- Develop positive relationships with media on behalf of The Salvation Army through efficient and professional contact with media and by collaborating with the wider communications team;- Coordinate preparation of media statements and responses to topical social issues as well as react as appropriate to issues affecting The Salvation Army (e.g. the Royal Commission into Child Sexual Abuse);- Assist social media team on campaigns and responses to issues from the wider public.

Sydney, Australia

During my time at Salmat (Customer Contact Solutions) I was involved in two campaigns, these being BigPond (Billing and Activations) as well as the Woolworths Expert Team (Everyday Rewards, Woolworths Petrol and Everyday Mobile).I was employed in these positions on a full time basis while still studying at university.Responsibilities included taking inbound enquiries from customers who had account (billing) issues, activating new broadband services, and in the case of Woolworths taking call escalations from customers who were unable to have their issue resolved by the first agent to accept their enquiry.

Bathurst Nsw

While in my second year of university, I co-produced (fortnightly) a weekly, half hour national radio program which was broadcast via the Community Radio Network and aired on around 70 community radio stations around Australia. Homepage Radio was a program which focused on technology and its use in society. Examples of segments I produced were: - The Internet and Medical Self Diagnosis;- the Rise of Open Source Software;- e-Mental Health (using the internet to deliver cognitive behaviour therapy); and- IPv6 (Internet Protocol version 6).They can be listened to on my YouTube channel:http://www.youtube.com/user/MattSamson83