Matthew San Agustin Email & Phone Number

Apple Store, Hillsdale

• Previous Role: Operations Expert (Full-Time)
• Championed operations excellence in all inventory activities including receiving, counting, returning, and running tasks.
• Direct partnership with Operations Lead to promote understanding and awareness of inventory performance among all store employees.
• Identified, reported, and monitored transit reports and escalated to appropriate partners.
• Collaborated with the operations team to complete tasks to ensure accuracy and efficiency.

Apple Store, Hillsdale & Remote

• Previous Role: Schedule Planner (Full-Time)
• Planned, built, and refined all areas of an 80+ Apple Retail team creating schedule coverage to support exceptional customer service experiences by analyzing staffing needs, managing premium hours and time-off.
• Plan and schedule efficiently way using the scheduling application KRONOS, to increase productivity and customer satisfaction.
• Direct partnership with Store Leader and constant collaboration with Leadership team.

Apple Store, Hillsdale

• Previous Role: Product Zone Specialist B2C (Full-Time)
• FY 2018 Top 3 in Store Revenue with $900K in ownership.
• Introducing multiple solutions with tact and transparency to Business customers.
• Ranked Top 5 in new Business connections with in-house Business Development Team.
• Delivering Apple hardware and services with Outstanding customer transactions.

Apple Store, Hillsdale

• Previous Role: Technical Specialist (Part-Time and Full-Time)
• FY 2017 encountered total of 1,800 iOS and 300 Mac appointments at the Genius Bar.
• Repaired relationships and restored customer loyalty with consumers and Business customers.
• Collaborated with peers and leaders to effectively handle appointment and walk in queue.
• Provided repair solutions as well as up sold newest Apple products.

Super Sport - San Mateo, CA

• Previous Role: Assistant Service Manager (Full-Time)
• Expedited on-boarding of new team members for all departments.
• Completed weekly and bi-monthly reports for scheduling, inventory, and logistics.
• Implemented new strategies to provide excellent and efficient service to members.
• Heavily involved in hiring employees by conducting phone screen and in person interviews.I provided superior customer service to all of our members and guests who entered San Mateo Super Sport. It was my responsibility.

Sport - Mountain View, CA

I provided superior customer service to all of our members and guests who entered Mountain View Sport. My responsibility was to work alongside my Service Manager to coach and train our Service Team at the Front Desk as well as our Kids Area. My career development into becoming a leader at 24 Hour Fitness took place during this stage.

Super Sport - San Mateo, CA

I provided superior customer service to all of our members and guests who entered San Mateo Super Sport. I worked alongside the entire team at San Mateo Super Sport and especially within our Service Department. I reported to both the Club Manager as well as the Service Manger. This was my very first career choice and I was part time until I expressed.

High School Diploma

Business Administration And Management, General

Business Administration And Management, General

General Education

Communication And Media Studies