Matt Sanders Email & Phone Number

Customer facing assistance at ticket counters, gates, baggage service office and kiosks. Proficient in handling passengers needs in all situations. Experienced in handling customers during IROPs, unaccompanied minors, and special assistance needs (ramps, wheelchairs, isle chairs). Ramp operations. Safe marshalling of all aircraft and ground equipment. Proper use of belt loaders, air conditioning carts, air start systems, bag carts and tugs. Proficient in deicing procedures at all stations as well as fluid testing and logging. Baggage handling. Baggage reroute and baggage claim service.Maintain proficiency in all aspects of the job and updated on all new information by utilizing Learning Hub. As well as the companies safety briefings, web reference, and emails.

Prescott, Az

Monitor, procure and maintain all phone system, network and computer equipment at all six of the Tim’s Automotive Dealerships. Delegate tasks for the active maintenance of these systems. Ensure the flawless setup and activation of LAN, WAN, VPN, Domain and Exchange Servers, VOIP and Wi-Fi Network configurations. Collaboratively lead team members and project teams to successfully drive and complete large projects. Successfully spearhead a team that provides on site, telephone and remote connection support of hardware, software and networking issues for 180+ users. Coach and mentor a large team of 16+ employees across 3 cross functional departments in the business.

Glendale, Arizona

Provided onsite technical recommendations for hardware, networking and software solutions. Analyzed the direct needs of the business and made recommendations based on that analysis. Onsite installation and configuration of hardware, software and network solutions custom tailored for the individual needs of the business. Onsite, telephone and remote connection support of hardware, software and networking issues. Acted quickly to problem solve and provide acceptable solutions to all concerned users.

Phoenix, Arizona

Executed the setup, installation and remote administration of Windows 2000, Windows NT, Windows XP, Lantastic 8.0 and 98 Peer-To-Peer networks. Championed a project that included the setup and installation of two way satellite networking systems for global franchise WAN connectivity for clients in the hotel industry. Worked quickly to problem solve and provide smart solutions for end users that were experiencing technical difficulty with a variety of different hardware or software.  Verified and authenticated pre-shipment hardware configurations as well as the creation and understanding of unattended installation scripts. Authored technical documentation that was utilized by first and second level support. This included trouble shooting, repair and other common failure modes of hardware and software.

Provided clients with complete support and minimal stress during the transition of new Pest Control business management system. Collaborated with other team members to convert customer databases from a wide range of formats including: UNIX, Novel, Access, Dbase III, Btrieve and basic flat file programs into Sybase.  Remotely managed databases until clients were fully satisfied with the accuracy and amount of data extracted. Lead a large team by completing their scheduling, performance evaluation and any other support they required. Executed second level tech support to clients via hands-on, PCAnywhere remote support as well as person to person support over the telephone.

Computer Science

Cisco Networking Basic Programing Computer Science

Education record