Matt Schawel Email & Phone Number

Denver, CO, US

Lead product education efforts by creating highly detailed, clear, and accessible documentation for customers, empowering them to get the most out of Rippling’s IT & Security products.Lead learning and development content creation for new hires at Rippling, reducing the time to ramp up to a fully independent support specialist.Work closely with the.

Enhance customer satisfaction by delivering clear, concise solutions for complex technical issues, achieving a 96% CSAT score and surpassing QA standardsLed a team of three, optimizing performance metrics through strategic resource allocation, which improved solve rates by 400% while maintaining over 95% CSAT as a teamCollaborate with the sales team to.

Vernon Hills, Illinois, United States

Provided timely customer service to patrons and vendors.Work closely with the General Manager, Head Professional, and Events Director to provide support in planning and running 150+ person corporate golf outings.Manage the outside operations staff to ensure a white-glove customer experience for members, golfers, and event patrons.

Vernon Hills, Illinois

Champaign, Illinois, United States

Partnered with Clinical Associate Professor Vishal Sachdev and two fellow students to develop an immersive, community-focused, interest-based, and public course with a goal of providing Gies College of Business students with an understanding of blockchain/web3 by using it as a part of the class.Crafted a proposal on Gitcoin.co to secure funding for NFT.

Urbana-Champaign Area

- Organized a 9-member executive board to fulfill AMA's mission of providing students with personal and professional growth opportunities with a focus on community and marketing-Executed a strategic marketing campaign using MailChimp, Instagram, Snapchat and University of Illinois-native platforms that resulted in 146% growth in membership-Partnered with.

Franklin Park, Illinois, United States