Matthew Schmitt Email & Phone Number

Raleigh, North Carolina, United States

Senior role reporting directly to the SVP Professional Services, supporting our clients through DevOps modernization, cloud infrastructure development and migration engagements and strategic roadmap development, focused squarely on supporting all efforts to simplify and enhance the customer experience in their journey to cloud adoption.• Lead the strategy and the delivery of professional services solutions that support enterprise customers in their journey to cloud adoption• Drive delivery of transformational engagements that are rooted in infrastructure, application and data modernization across major public cloud providers (AWS, GCP and Azure)• Quarterback strategy, development, and operations for a team providing support for IBM Platform Engineering Services clients• Establishing a trusted/strategic advisor relationship with clients and drive continued value of our products and services• Taking ownership of the overall quality for the services provided by the IBM Platform Engineering Services team

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Responsible for the sourcing, testing, and contracting of new capabilities from the venture capital ecosystem, MetLife’s Digital Accelerator powered by Techstars, the portfolio of MetLife Digital Ventures and enterprise partner companies. Ownership of the relationships, processes and tools to ensure MetLife businesses are taking full advantage of the latest technologies from Silicon Valley, New York, Boston, Tel Aviv and other entrepreneurial hotspots. • Serve as a technical subject matter expert researching and staying abreast of innovations within, and outside, the insurance industry• Acted as innovation liaison to technology functions, working to discover, test, and implement innovative solutions to unique challenges and gaps• Lead efforts to capture, assess, prioritize, and fulfill innovation requirements from the business• Facilitate proof of concept and pilot testing as well as the scaling of external capabilities across the enterprise

Raleigh-Durham, North Carolina Area

Leadership role reporting directly to the CEO with ownership of end-to-end IT and technology strategy across the corporation, including automation and efficiency from back office processes to the manufacturing floor as well as customer experience platforms and automation of new orders and logistics from large national production builders. • Executive responsibility for all technology including integrations, new tools and applications and automation of tasks and processes.• Spearheaded the migration project to transition from GSuite to Microsoft Office 365. • Successful implementation of Salesforce CRM in support of professionalizing and aligning the sales, inside sales and support processes.• Laser focus on bringing cutting edge technology to all processes and leveraging automation to increase quality and speed of execution.

Raleigh-Durham, North Carolina Area

Matrixed senior leadership role in the B2B professional services organization. Primary escalation point for top 10 clients with regular interaction with client senior leadership (VP to CxO), and P&L responsibility for accounts. Client base includes industry leaders within heavily regulated industries (Insurance, Medical, Financial Services, Pharma, and the Federal Government).• Overall responsibility for the delivery and profitability of major enterprise accounts.• Management of client relationships, continuously striving for beyond satisfaction to delight.• Validation that all aspects of service delivery are in line with legal and regulatory requirements .• Identify and monitor trends around volume driven activities and leverage technology to bring value to clients, internal partners and EDM.• Drive continuous improvement, define opportunities and make strategic recommendations to clients, partners and internal executives.

Greensboro/Winston-Salem, North Carolina Area

Member of CIO office, reporting directly to CIO. Supported activities focused on process improvement and standardization across company and Process & IT business planning and development of long-term plan and IT roadmaps.• P&IT Strategy including Business Planning and development of the Long Term Plan and roadmaps specific to Information Architecture and Master Data. • Business Intelligence solution portfolio management for TSM Americas, related to P&IT activities. • Responsibility for project and solution portfolio support functions. • Responsibility for the business administration support function, acting as the interface and P&IT Support for Finance, HR, Communication P&IT functions.

Shanghai City, China

ExPat based in China, responsible for the development of the infrastructure of Jinan Technical Center (JTC), including the creation and maintenance of efficient processes and systems environment allowing the R&D center to deliver product development at ideal cost and quality levels. Acted as the link between both JTC and Volvo Construction Equipment globally as well as the joint venture Shandong Lingong (SDLG), ensuring high levels of collaboration between all in IT and R&D activities.• Development of the R&D and support function(s) within JTC, including construction of a new, high tech R&D center in Jinan. • Ensure ISO certification as planned with Quality, Environmental Care and Safety. • Focus on enabling product development teams to achieve delivery of the product portfolio for both emerging and mature market penetration with a focus on China.• Ownership of all process, IT, Quality related projects and initiatives in the Jinan Technical Center.

Brussels Area, Belgium

ExPat based in Europe, acting as Strategic Management within Technology, responsible to drive coordination of all Product Portfolio Development (PPD) related strategic initiatives and plans for the Technology Management Team. Developed and implemented a clear portfolio management process for the non-product project portfolio (Processes & Systems). In addition, acted as project management for global strategic and organizational restructuring projects.• Developed and maintained the global non-product initiative portfolio including regular cross functional prioritization of all initiatives in the portfolio and long term process and systems roadmap.• Collected resource demand across the portfolio, key in the global budgeting process and adjusting the portfolio based on varying economic situations, resource balancing or strategic decisions.• Project manager for global integration of the aftermarket function (CST) into the Technology function (PPD).• Drive close collaboration with the internal communications network to ensure effective communication plans and any related strategic messages across the organization globally.

Asheville, North Carolina Area

Proven effectiveness in identifying business requirements and delivering strategic IS/IT strategies for solutions resulting in reduction in regional IT spend and increased internal customer satisfaction. Excellent ability to leverage solid relationships within Volvo IT to effectively manage cost, while increasing support capabilities and positive execution of strategies.• Management of the Asheville Helpdesk team, including the PBP process and interview and hiring process for potential employees. • Directly responsible for the IS/IT Operational budget.• Development of the Crisis Management & Disaster Recovery / Business Continuity plan for Region NA.• Development of processes surrounding Road Machinery user transfers, reconciliation of VIT charges and general helpdesk operations during transition.• Ownership of application distribution (Faros) for Asheville Sales North America, the Asheville Plant and Volvo Rents.• Direct ownership of Asheville infrastructure including telecommunications, network infrastructure and servers located within Asheville Sales North America. • Realized improved IT support for Asheville users by forming a strong relationship with VIT support resources, NRG’s management for support of mobile devices and the Asheville Helpdesk team.

Asheville, North Carolina Area

Leveraged outstanding relationship building skill set to improve satisfaction of dealer support and rollout processes surrounding CST application rollouts to the VCE dealer community. Proven project management abilities and execution of strategies to provide outstanding support to VCE dealers, increasing overall satisfaction with CST services.• Direct support of VCE applications to VCE dealers. • Project management in coordination with Aftermarket support functions including application development and rollouts and QuipWare (DMS) integration projects.• Project manager of Project SmartEquip, managing vender through development, and in close communication with VCE, Volvo Rents senior management and franchises.• Instrumental in managing improvements to SAS (AS400) Warranty system in the areas of reconciliation, security, reliability of information and support to the VCE SNA Warranty Department.• Responsible for the rollout of new applications from dealer pilot phase to rollout to feedback.

Asheville, North Carolina

Proven ability to act in a leadership role within a team of experienced engineers in multiple projects with multiple customers, with a track record of consistently improving customer service, and customer retention. Deep understanding of budget restraints, project timelines and technical requirements, combined with excellent communication skills led to satisfied customers and lasting business partnerships.• Designed and implemented IT solutions for customers in health care, manufacturing and small businesses in western NC.• Project management responsibilities taking a project through all phases from pre-sales to completion.

Franklin, North Carolina

Acted as both a member of the first response help desk team, and participated in infrastructure projects and support including implementation of Citrix Metaframe, SAN / NAS and Veritas backup solution. Additionally involved in Watchguard and Checkpoint security implementations, support and management.