Matthew Schmitt Email & Phone Number

Raleigh, North Carolina, United States

• Senior role reporting directly to the SVP Professional Services, supporting our clients through DevOps modernization, cloud infrastructure development and migration engagements and strategic roadmap development.
• Lead the strategy and the delivery of professional services solutions that support enterprise customers in their journey to cloud adoption
• Drive delivery of transformational engagements that are rooted in infrastructure, application and data modernization across major public cloud providers (AWS, GCP and Azure)
• Quarterback strategy, development, and operations for a team providing support for IBM Platform Engineering Services clients
• Establishing a trusted/strategic advisor relationship with clients and drive continued value of our products and services
• Taking ownership of the overall quality for the services provided by the IBM Platform Engineering Services team

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Responsible for the sourcing, testing, and contracting of new capabilities from the venture capital ecosystem, MetLife’s Digital Accelerator powered by Techstars, the portfolio of MetLife Digital Ventures and.
• Serve as a technical subject matter expert researching and staying abreast of innovations within, and outside, the insurance industry
• Acted as innovation liaison to technology functions, working to discover, test, and implement innovative solutions to unique challenges and gaps
• Lead efforts to capture, assess, prioritize, and fulfill innovation requirements from the business
• Facilitate proof of concept and pilot testing as well as the scaling of external capabilities across the enterprise

Raleigh-Durham, North Carolina Area

• Leadership role reporting directly to the CEO with ownership of end-to-end IT and technology strategy across the corporation, including automation and efficiency from back office processes to the manufacturing floor as.
• Executive responsibility for all technology including integrations, new tools and applications and automation of tasks and processes.
• Spearheaded the migration project to transition from GSuite to Microsoft Office 365.
• Successful implementation of Salesforce CRM in support of professionalizing and aligning the sales, inside sales and support processes.
• Laser focus on bringing cutting edge technology to all processes and leveraging automation to increase quality and speed of execution.

Raleigh-Durham, North Carolina Area

• Matrixed senior leadership role in the B2B professional services organization. Primary escalation point for top 10 clients with regular interaction with client senior leadership (VP to CxO), and P&L responsibility for.
• Overall responsibility for the delivery and profitability of major enterprise accounts.
• Management of client relationships, continuously striving for beyond satisfaction to delight.
• Validation that all aspects of service delivery are in line with legal and regulatory requirements.
• Identify and monitor trends around volume driven activities and leverage technology to bring value to clients, internal partners and EDM.
• Drive continuous improvement, define opportunities and make strategic recommendations to clients, partners and internal executives.

Greensboro/Winston-Salem, North Carolina Area

• Member of CIO office, reporting directly to CIO. Supported activities focused on process improvement and standardization across company and Process & IT business planning and development of long-term plan and IT.
• P&IT Strategy including Business Planning and development of the Long Term Plan and roadmaps specific to Information Architecture and Master Data.
• Business Intelligence solution portfolio management for TSM Americas, related to P&IT activities.
• Responsibility for project and solution portfolio support functions.
• Responsibility for the business administration support function, acting as the interface and P&IT Support for Finance, HR, Communication P&IT functions.

Shanghai City, China

• ExPat based in China, responsible for the development of the infrastructure of Jinan Technical Center (JTC), including the creation and maintenance of efficient processes and systems environment allowing the R&D center.
• Development of the R&D and support function(s) within JTC, including construction of a new, high tech R&D center in Jinan.
• Ensure ISO certification as planned with Quality, Environmental Care and Safety.
• Focus on enabling product development teams to achieve delivery of the product portfolio for both emerging and mature market penetration with a focus on China.
• Ownership of all process, IT, Quality related projects and initiatives in the Jinan Technical Center.

Brussels Area, Belgium

• ExPat based in Europe, acting as Strategic Management within Technology, responsible to drive coordination of all Product Portfolio Development (PPD) related strategic initiatives and plans for the Technology.
• Developed and maintained the global non-product initiative portfolio including regular cross functional prioritization of all initiatives in the portfolio and long term process and systems roadmap.
• Collected resource demand across the portfolio, key in the global budgeting process and adjusting the portfolio based on varying economic situations, resource balancing or strategic decisions.
• Project manager for global integration of the aftermarket function (CST) into the Technology function (PPD).
• Drive close collaboration with the internal communications network to ensure effective communication plans and any related strategic messages across the organization globally.

Asheville, North Carolina Area

• Proven effectiveness in identifying business requirements and delivering strategic IS/IT strategies for solutions resulting in reduction in regional IT spend and increased internal customer satisfaction. Excellent.
• Management of the Asheville Helpdesk team, including the PBP process and interview and hiring process for potential employees.
• Directly responsible for the IS/IT Operational budget.
• Development of the Crisis Management & Disaster Recovery / Business Continuity plan for Region NA.
• Development of processes surrounding Road Machinery user transfers, reconciliation of VIT charges and general helpdesk operations during transition.
• Ownership of application distribution (Faros) for Asheville Sales North America, the Asheville Plant and Volvo Rents.

Asheville, North Carolina Area

• Leveraged outstanding relationship building skill set to improve satisfaction of dealer support and rollout processes surrounding CST application rollouts to the VCE dealer community. Proven project management.
• Direct support of VCE applications to VCE dealers.
• Project management in coordination with Aftermarket support functions including application development and rollouts and QuipWare (DMS) integration projects.
• Project manager of Project SmartEquip, managing vender through development, and in close communication with VCE, Volvo Rents senior management and franchises.
• Instrumental in managing improvements to SAS (AS400) Warranty system in the areas of reconciliation, security, reliability of information and support to the VCE SNA Warranty Department.
• Responsible for the rollout of new applications from dealer pilot phase to rollout to feedback.

Asheville, North Carolina

• Proven ability to act in a leadership role within a team of experienced engineers in multiple projects with multiple customers, with a track record of consistently improving customer service, and customer retention..
• Designed and implemented IT solutions for customers in health care, manufacturing and small businesses in western NC.
• Project management responsibilities taking a project through all phases from pre-sales to completion.

Franklin, North Carolina

Acted as both a member of the first response help desk team, and participated in infrastructure projects and support including implementation of Citrix Metaframe, SAN / NAS and Veritas backup solution. Additionally involved in Watchguard and Checkpoint security implementations, support and management.