Matt Schmitt Email and Phone Number

Remote support of companies (Banks, Medical, Industrial). Working with Windows 7 & 10, and virtual environments (VMware, Hyper-V, and Citrix). Cisco Phones, Meraki Networks, Thin Clients, Antivirus, and Backups. Creating third party configuration documentation for troubleshooting and common errors.

Support of 2400 user environment. Supporting Windows 7 & 10, and troubleshooting third party software for the State of Kentucky. Working with Lab equipment and developing Standard Operating Procedures for all software and steps for troubleshooting

Safely transport money or valuables from one place to another. Responsible for the loading and unloading of the vehicle upon arrival, as well as completing the appropriate delivery documentation. Glock Certified

I ensure constitutional level of care is provided to incarcerated individuals through the supervision, development and mentoring of subordinate staff. I assist in maintaining security of physical plant. I interface with external and internal agencies. Provide for public safety. I am a member of the CERT (Correctional Emergency Response Team).

I am responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. I participate in technical research and development to enable continuing innovation within the infrastructure. I ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, and Partners.

Maintaining 12 Servers, 200 end users with help desk on Windows, Office, Lotus Notes, Roaming Profiles. Designing Manufactured products on Autocad

Direct Information Technology and AutoCAD designing operations within a manufacturing company providing products for international and domestic markets. Managed network engineering, desktop support, quality assurance, documentation, and work procedures as well as helped the design group maintain its work load.Implemented project management guidelines within organization to improve ability to meet timelines, budgets and objectives.Migrated manufacturing AS400 Green Screens to Wyse terminals using Windows 2003 Terminal Server Schemes.Setup 200 end users on three terminal servers using Roaming Profiles.The front line in Help desk support, printers and technical Issues.Helped the Design Group, that used AutoCAD software, maintain workloads of designing pool covers and Large Tent products.Established new IT policies which defined acceptable use of IT assets within the company.

Designing Pool Covers, Tents, and Outdoor structures using autocad. Maintaining 12 servers, 150 Pc's, and 120 thin clients. Help desk on about 300 end users as well as maintainance on Lotus notes and Symantec Antivirus. Was in Charge of setting up Terminal Servers and setting up roaming profiles for the 3 terminal server users.

Teaching Hardware and Software Troubleshooting to 50 Students every 6 months. Maintaining labs and customer based projects for students to work on and instructing students the proper techniques and procedures on how to troubleshoot and fix computer problems

Director of Information Service Technology course for Job Corps Academy. Managed 60 students with diverse backgrounds and taught the students the Comptia A+ and Net+ programs. Taught students proper techniques in troubleshooting problems with various hardware, software, and/or network.Developed a customer service program to provide the students with interaction with real customers. Setup and installed 100 computers and maintained networks for the use of students to obtain there certifications and use of computer models for instruction.Designed training programs for students to obtain their Comptia certifications, and had a pass /fail rate as 92%.

of a leading car dealership in Evansville. Managed and assigned daily workloads for 10 employees. Maintained product inventories using outside vendors. Responsible for customer service and quality assurance.Established a training program for employees to keep them on the cutting edge of car care.Streamlined work procedures and customer care techniques. Instituted outside vendor products for customer involvement to increase profit and lower time needed to make cars available for sale.Front line of quality control and customer service

Held multi-faceted responsibilities to configure, install, and administer network and computer infrastructures that supported 500 students and faculty. Established new IT policies that defined acceptable use of IT assets within the company. Fulfilled administrator responsibilities including the addition and changes to user desktop, and email accounts.Successfully engineered a Virtual Private Network (VPN) solutions utilizing Windows Server 2003.Worked with vendors in the running of Cat 5E lines for networking the entire complex.Setup Novell Server Systems for faculty use.Responsible for coming up with software packages to run on all existing computersHelp desk and troubleshooting front line