Matt Schroer Email & Phone Number

West Sacramento, California, United States

Field Service Manager - Conduct daily site visits and manage all aspects of assigned project field activities under the direction of the Operation And Branch Manager. Serve as a liaison between customers, management, and driver teams, relaying anticipated or encountered problems as well as potential solutions.

Northern California

Direct on-site managers to ensure compliance to established policies & procedures and in the work of all facility employees. Responsible for the P&L for given territory, cost and yield performance of multiple DC’s in partnership with the overall company strategy.With on-site managers, establish production and shipping schedules based on availability of raw and finished goods and customer demand.Directly responsible for all employment decisions at multiple facilities, working with corporate HR.Own and drive cost control initiatives, safety programs, employee development and process control within each Customer DC.Continually review operational activities, including transportation activities, to maintain compliance with all federal, state, and local laws. (OSHA, DOL, EPA).Develop a balanced approach to maximize best operational practices and cost efficiencies across the DC’s while maintaining cost satisfaction and DC profitability.Identify and execute Lean opportunities to efficiently eliminate waste.

Mcclellan

 Pivotal role in leading the operations including supervision to various personnel, including 15 employees, 2 managers, 2 administrative officers, and 11 forklift drivers; while strictly abiding to company, local, state, and federal policies and regulations to ensure overall warehouse safetyHandling of diverse tasks such as building network with vendors to improve staffing, equipment, and warehouse assets and maintenance; partnership with the railroads, particularly BNSF, UP, and short-line railroad; and evaluation of storage to maximize space and increase handling efficienciesLeadership in motivating employees to achieve peak productivity and performance; planning and coordinating the design and implementation of procedures and best auditing practices; as well as handling annual operating budgets, while providing fiscal direction to the facilityRecognition for adeptness in working with the executive management to provide professional advice with the planning, implementation, and evaluation of modifications to new and existing operations, systems, and proceduresInstrumental part in conducting and participating in customer inventory to ensure accuracy; as well as in increasing operation’s size from 160,000 sq. ft. to 320,000 sq. ft.Pioneering of procedures leading to the successful elimination of the company’s liability for customer product loss and/or damage; along with a new layout that increased the outbound trucks capacity from 20 to 30 in a day

Sacramento, California Area

Tactical supervision to 15 service centers and 10 customer onsite operations within the region with a a team of six operations representativesClose coordination with the Quality Department to meet quality and training specifications of plantsEmployment of adeptness in negotiating contracts with third-party logistics providers; developing company budgets for plants within the assigned region; creating strategy of plant operations in coordination with other supply chain partners; and handling surges of incoming and outgoing pallets to meet customer demand and seasonality surgesProvision of leadership and coaching to direct reports based on personal and business needsStrict conformity with all health, safety, and environmental standards for overall operational complianceIntegral part in attaining YOY cost savings by $1M through Lean initiatives in plants and in determining new methods to reduce operating budgets of the 3PLs to reduce agreed-upon-activity ratesAttainment of certificate of excellence in 2013 as one of the top 10% of contributors of the organization

Sacramento, California Area

Strict adherence to OSHA guidelines in handling daily operations; and with company standards in monitoring, receiving, inspecting, repairing, and shipping products; as well as with safety and loss control guidelines through facility and external quality audits based on operations manual guidelinesKey assistance to the assigned plants on staff management within a multi-state territoryHeadship in all aspects of audits and reporting of depot operation’s KPIs; inventory replenishment, as well as receipt and shipment of company equipment; and maintenance of product levels to prevent shortages and overagesStrategic management of the operational capability of the local plant network to support customer growth and diversification of supply chain offeringsPartnership with CHEP functional partners, including planning, logistics, engineering, quality, finance and sales; as well as with plant level third-party leadership in developing safety management programs in support to Brambles Zero Harm visionGuarantee of exceptional quality/service experience to local customers by adhering to quality standards while simultaneously liaising with Commercial and Quality Team colleagues to address quality- and service-related issues with local retail and manufacturing customersUse of keen eye for detail to determine and deliver YOY supply chain cost savings in support to the company’s cost leadership strategyHands-on administration of alternative third-party providers to diversify the CHEP management group supplier base

Sacramento, California Area

Served as main liaison between the company’s Customer Service and Operations Departments, ensuring that service standards guaranteed to customers were exceeded. Maintained and managed the department’s operating expenses to allocated budgeted levels. Effectively managed logistical operations and a team of eight associates. Created a cost-effective backup plan for unscheduled events meeting high standards and guaranteed delivery requirements. Coordinated solutions and resolved delivery issues, including closely monitoring issues with drivers and truck malfunctions.

Sacramento, California Area

Established current company policies regarding overages, shortages, and damage and claim procedures, resulting in significant improvement Designed and implemented multi-state drop-box program, resulting in improved delivery times and cost savings Managed company performance standard analysis project, identifying counterproductive policies and procedures and assisting in the development of alternative operational methods through partnerships with local branch managers

Alameda, California

Managed the day-to-day telephone customer service call center handling more than 12,000 accounts Established a strong, professional team through training and mentorship of 12 customer service agents, including two shift supervisors Coordinated the daily operational objectives of performing departmental functions in an efficient, timely manner while meeting quality performance standards Provided solutions to complex customer service issues