Matt Schroer Email & Phone Number

West Sacramento, California, United States

Field Service Manager - Conduct daily site visits and manage all aspects of assigned project field activities under the direction of the Operation And Branch Manager. Serve as a liaison between customers, management, and driver teams, relaying anticipated or encountered problems as well as potential solutions.

Northern California

Direct on-site managers to ensure compliance to established policies & procedures and in the work of all facility employees. Responsible for the P&L for given territory, cost and yield performance of multiple DC’s in partnership with the overall company strategy.With on-site managers, establish production and shipping schedules based on availability of raw.

Mcclellan

 Pivotal role in leading the operations including supervision to various personnel, including 15 employees, 2 managers, 2 administrative officers, and 11 forklift drivers; while strictly abiding to company, local, state, and federal policies and regulations to ensure overall warehouse safetyHandling of diverse tasks such as building network with vendors.

Sacramento, California Area

Tactical supervision to 15 service centers and 10 customer onsite operations within the region with a a team of six operations representativesClose coordination with the Quality Department to meet quality and training specifications of plantsEmployment of adeptness in negotiating contracts with third-party logistics providers; developing company budgets.

Sacramento, California Area

Strict adherence to OSHA guidelines in handling daily operations; and with company standards in monitoring, receiving, inspecting, repairing, and shipping products; as well as with safety and loss control guidelines through facility and external quality audits based on operations manual guidelinesKey assistance to the assigned plants on staff management.

Sacramento, California Area

Served as main liaison between the company’s Customer Service and Operations Departments, ensuring that service standards guaranteed to customers were exceeded. Maintained and managed the department’s operating expenses to allocated budgeted levels. Effectively managed logistical operations and a team of eight associates. Created a cost-effective backup.

Sacramento, California Area

Established current company policies regarding overages, shortages, and damage and claim procedures, resulting in significant improvement Designed and implemented multi-state drop-box program, resulting in improved delivery times and cost savings Managed company performance standard analysis project, identifying counterproductive policies and procedures.

Alameda, California

Managed the day-to-day telephone customer service call center handling more than 12,000 accounts Established a strong, professional team through training and mentorship of 12 customer service agents, including two shift supervisors Coordinated the daily operational objectives of performing departmental functions in an efficient, timely manner while meeting.