Matt Schwalbach Email & Phone Number

Consult with new customers on training needs, implementation change management plans, and processes, increasing customer satisfaction and retention.Train new customers on software, virtually and in-person. Group sizes ranged from one person to over 50.Develop and refine training programs and methodologies, reducing training time while increasing.

Eagan, Minnesota, United States

Golden Valley, MN

Provide software application training using a variety of delivery methods including web-based and on-site training.Consult with customers, providing effective training and communications to maximize use of the software.Develop training materials for Lumens implementation as needed, including post-implementation customer webinars.Participate with Augusoft.

Greater Minneapolis-St. Paul Area

Created initial Technology communications function and strategy, leading to improved team member engagement.Created processes, templates, and vehicles to increase company-wide knowledge and engagement.Partnered with Technology leadership to develop communication plans and consistent messaging.Created communications intake process, tracking over 200.

Greater Minneapolis-St. Paul Area

Leading business-side effort to develop bilingual intranet portal in Microsoft SharePoint 2010 to support over 130 Canadian store locations and over 500 Canadian headquarters team members. Assisted in creating governance structure for company-wide Microsoft SharePoint 2010 platform.Responsible for intranet portal that received over 80 percent satisfaction.

Responsible for design and implementation of divisional, team, project and meeting workspaces for SharePoint 2010 upgrade.

Led TMSC SharePlan project, leading team of over 100 across two sites through change management to increase usage of SharePoint 2007 and Target Wiki. Reduced LAN documents by over 115,000Led redesign and was administrator of TMSC SharePoint siteLed team of four to create style guide, new format, database and revamp process for Online Resources project.

Managed and coached team of four training representatives and two eLearning SpecialistsConsulted with TFS clients to identify and solve performance gaps, helping TFS achieve EBT of $156 million favorable to goal in 2006 Led successful effort to pilot Target-wide Learning Management System to approximately 2,500 team members at four sitesAssisted Bankcard.

Consulted with clients to identify and solve performance gapsDeveloped curriculum that ranged from three-week new hire training to one-hour procedural refreshersFacilitated new hire and advanced skills classesAddressed performance issues and tracked attendance while supervising new hires during first three weeks of

Partnered with subject matter experts to identify policy and procedure gaps and updatesDeveloped communications strategies to increase team member productivity, efficiency and satisfactionEdited collections training materials and manuals for maximum effectivenessDesigned and edited two monthly newsletters

Designed and edited daily sports pagesAssisted in the daily planning of sports departmentWrote weekly column on local sports issues