Matt Seaton Email and Phone Number
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I am currently the Vice President of Operations with BELAY Solutions. At BELAY, we provide virtual specialists to help your organization grow. Whether you need a Virtual Assistant, Bookkeeper, Web Specialist, or Social Media Strategist, we have the right team member ready to help you excel without the added stress of having to do everything on your own. Previous positions include Director of IT and DevOps at Power Costs, Inc. as well as roles of increasing responsibility with Williams-Sonoma, Inc.My key qualities and achievements include:- Led Power Costs, Inc. through several significant changes in modes of software delivery, which included the development of a hosted (SaaS) platform to aid the Sales Team in offering additional software deployment opportunities- Steered Power Costs, Inc. through its first SSAE-16 SOC1 and SOC2 audits, and ensured that the SaaS platform fully met the security and availability requirements of the electricity utility industry.- Oversaw all aspects of the Oracle Sales Program as a Certified Expert, and managed the relationship between Oracle, Power Costs, Inc., and clients- Engaged regularly with clients at C-level to help them understand their third party Oracle software needs- Oversaw direct-to-customer operations in Oklahoma, Nevada, California and Pennsylvania as General Manager with Williams-Sonoma, Inc.I earned a Bachelor of Business Administration and Ethics through Mid-America Christian University and am highly skilled in the use of diverse technologies. In addition, I hold various AWS, VMWare, and Oracle Certifications.My technology leadership experience spans over 20 years and includes the management and mentorship of large high performing teams. I lead by example, stay abreast of developments in technology, and provide effective leadership in directing the organizational technology vision.
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Vice President Of OperationsBelay Sep 2021 - PresentAtlanta, Ga, Us
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Vice President Of TechnologyBelay Apr 2020 - Sep 2021Atlanta, Ga, Us
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Director, Devops & Information TechnologyPower Costs, Inc. (Pci) Oct 2010 - Apr 2020Norman, Oklahoma, UsPower Costs, Inc. (PCI) is the premier, one-stop provider of essential software solutions for energy supply, trading and marketing organizations. PCI clients demand software tools that afford them the ability to minimize costs while maximizing market opportunities and profits so, we deliver world-class solutions that IT and business users can quickly implement and employ to achieve your goals.As the most senior IT professional I direct operations within the Information Technology Department, drive infrastructure improvements, and provide guidance to the product development process.Achievements include the development of a hosted (SaaS) platform to enable electric utilities that lack large IT infrastructure to utilize PCI software benefits, which has driven new growth. In fact, utilities large and small now use PCI's SaaS platform and since 2012 70% of all new client business has been implemented into SaaS platform.In addition, I developed and executed a variety of organizational IT security policies and processes that serve as the core documentation for the internal SSAE-16 SOC1 and SOC2 audits, which enable PCI to compete as a hosted offering.My responsibilities include the provision of support to PCI's sales team, and I also assist clients with the design of IT infrastructure to deliver PCI software, and consult on issues pertaining to servers, databases, networking, storage, and disaster recovery plans. -
General Manager, OperationsWilliams-Sonoma, Inc. 2008 - 2010San Francisco, Ca, UsWilliams-Sonoma, Inc., is an American publicly traded consumer retail company that sells kitchenware and home furnishings. It is one of the largest e-commerce retailers in the U.S., and one of the biggest multi-channel specialty retailers in the world with more than 600 retail stores internationally.In this role I directed the IT, telephony, application and facility activities for multiple locations in California, Nevada, Pennsylvania and Oklahoma. I provided support to over 900 workstations with more than 1300 active employees during the peak season, and led and managed the non-exempt workforce for the Oklahoma facility in the same capacity as in the previous position of Performance Manager.My duties included oversight of the sourcing and deployment of all technology capital expenditures, and the formulation of business continuity plans to ensure maximum availability for customers.Other achievements included leadership of the overhaul of numerous care center applications, including systems to manage and track Care Center quality, employee performance, and overall business performance. -
Performance ManagerWilliams-Sonoma, Inc. 2006 - 2008San Francisco, Ca, UsAs a Performance Manager I served as a Senior Customer Care Center Leader for an over 400-seat center with more than 700 employees at peak season. I managed all activities for the non-exempt workforce management, facility operations, IT, and customer email response teams, planned and implemented a $15M operational budget, and directed 4 Managers with 300 indirect reports, including Sales, Customer Service, Auxiliary Support and exempt Supervisors.By developing an in-depth understanding of call center technologies, and by creating processes to reduce Agent idle time and average call length I successfully enhanced efficiencies by 43% without compromising customer satisfaction or Associate turnover.Additionally, I developed a monthly performance management strategy for all Associates, with a primary focus on reducing customer returns and customer escalations, and led the design of an internal application to enable business partners to effectively manage performance.My achievements included the launch of a new call center in California, which included building development, guidance for new hires, call volume projections, budget development, and the deployment of all the required IT systems for the new facility.
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Operations ManagerWilliams-Sonoma, Inc. 2003 - 2006San Francisco, Ca, UsIn this position I oversaw all telecom and data network responsibilities for a multi-brand, multi-channel care center, and provided on-going development and maintenance to ensure effective call routing.I played an instrumental role in the setup and deployment of a remote care center for the holiday season, which was planned and deployed in less than 3 months, and managed the continuous development of reports and databases for the analysis of key business and performance trends.
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Earlier ExperienceWilliams-Sonoma, Inc. 1998 - 2003San Francisco, Ca, UsData Technician (2000 - 2003)Human Resources Coordinator / Customer Service (1998 - 2000)
Matt Seaton Skills
Matt Seaton Education Details
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Mid-America Christian UniversityBusiness Administration And Management
Frequently Asked Questions about Matt Seaton
What company does Matt Seaton work for?
Matt Seaton works for Belay
What is Matt Seaton's role at the current company?
Matt Seaton's current role is Operations Executive | AWS Cloud Computing Expert | Builder of Leaders and Systems.
What is Matt Seaton's email address?
Matt Seaton's email address is ma****@****sts.com
What is Matt Seaton's direct phone number?
Matt Seaton's direct phone number is +140544*****
What schools did Matt Seaton attend?
Matt Seaton attended Mid-America Christian University.
What skills is Matt Seaton known for?
Matt Seaton has skills like Leadership, Management, Saas, Process Improvement, Team Building, Customer Service, Call Centers, Project Planning, Project Management, Business Analysis, Program Management, Integration.
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