Inspired IT Pty was formed in February 2016 and provides Managed IT Support, 365 Services, Consultancy and Services to business based around Perth and East Australia using remote support.At Inspired IT the basis around our support and solutions are built on experience, current certifications and a passion of providing a good service. Our company mission is "To provide quality customer support in a professional manner, tailored to each of our clients. We are friendly and approachable at all times, always have our clients interests at heart and are prepared to go the extra mile"

Voted on as joint Vice President of the Stirling Business Association

Voted on as a committee member of the Stirling Business Association

•Manage and lead the engineering team•Perform quarterly staff reviews•Implement processes and policies to improve daily support and running of systems•Train and Build current staff•CIO Services to clients and building 3-5 year plans•Improve current systems, internal and external•Plan and manage projects from start to finish•Manage client budgets•Technical lead within the company•Review weekly tickets and implement improvements•Meet business owners and discuss solutions and support •Design and scope systems and call in 3rd party consultancy then manage•Create monthly reporting to provide clients•Prepare documentation

My role at Managed IT typically consists of:-•Managing Client/Technical Services Team•Escalation point for Level 1, Level 2 and Level 3 staff•Meeting with clients to determine requirements;•Working with clients to define the scope of a project;•Planning timescales and the resources needed;•Clarifying a client's system specifications, understanding their work practices and the nature of their business;•Travelling to customer sites;•Liaising with staff at all levels of a client organisation;•Defining software, hardware and network requirements;•Analysing IT requirements within companies and giving independent and objective advice on the use of IT;•Developing agreed solutions and implementing new systems;•Helping clients with change-management activities;•Purchasing systems where appropriate;•Designing, testing, installing and monitoring new systems;•Preparing documentation;•Organising training for users and staff members;•Being involved in sales and support and, where appropriate, maintaining contact with client organisations;•Assisting staff members to grow their skills and to become the best they can be and maintaining that high level of support

My role at Resolution IT typically consists of:-•meeting with clients to determine requirements;•working with clients to define the scope of a project;•planning timescales and the resources needed;•clarifying a client's system specifications, understanding their work practices and the nature of their business;•travelling to customer sites;•liaising with staff at all levels of a client organisation;•defining software, hardware and network requirements;•analysing IT requirements within companies and giving independent and objective advice on the use of IT;•developing agreed solutions and implementing new systems;•presenting solutions in written or oral reports;•helping clients with change-management activities;•purchasing systems where appropriate;•designing, testing, installing and monitoring new systems;•preparing documentation;•organising training for users and other consultants;•being involved in sales and support and, where appropriate, maintaining contact with client organisations;•identifying potential clients and building and maintaining contacts•Assisting in Marketing and Sales to expand the company

Returned to Safferys, installed and set up System Center Operations Manager, Microsoft Desktop Deployment and assist in setting up Geneva Office with Small Business Server 2003 and all documentation and attended MS Teched in Barcelona 2008.

I was employed to provide IT support across the Guernsey Office which mainly consisted of control over file and printer servers, BES server and the Exchange architecture. I was also heavily involved in setting up the new mobile tariffs for Guernsey and also assisting in launching Cable & Wireless in Isle of Man, setting up tariffs and assisting in selling contracts in the opening week.

After returning from travelling I was employed as a Systems Engineer. I supported businesses which had no internal IT teams and had to deal with a number of different configurations, system setups and built up a strong relationship with all my clients. I was then outsourced to the Guernsey States IT team to assist in running the Helpdesk due to the amout of calls, then outsourced to Investec Bank Helpdesk which I helped run with the IT Manager and assist in the upkeep of the exisiting architecture which included multiple 2003 Servers, SQL Server, BES Server, Exchange 2003, Active DIrectory, WSUS, Group Policy.

I was employed by Saffery Champness by my former manager at Lloyds TSB to run the Helpdesk and to assist in the migration to Windows XP, Exchange 2003 and Server 2003, WSUS, Office 2003, assisted in setting up RIS, Group Policy, McAfee Orchestrator and a host of other applications, this helped broaden my expierence being involved in a major migration project from start to finish over a period of a couple of years.

Day to day support of desktops and servers. Duties included monitoring backups and installing current backup software, PC and Software installations, the roll out of new PC’s and creating a transform file for Office XP. I also controlled the telephones system, assisted ITEX in installing new SQL Server/File Print server and Exchange server, assisted in building a new proxy/firewall, changing of domain names in e-mail, set up users for home access and supported them via routers

The job entailed day to day support, monitoring back-ups, installing backup software, PC installation, Software support/installation, telephone support, New Exchange server installation, New File and Print installation with MS Cluster Server.