Responsible for all financial and human resources activities as well as the development, implementation, and maintenance of I.T. programs and initiatives. Conduct all month-end, quarter-end, and year-end closing activities, new-hire onboarding, and employee coaching and development. Established relationships with new partners such as WEX fuel cards, Hawke Marketplace, Sage Intaact, and Power BI. Introduced new referral program for leasing partners as well as re-structured all the month-end reporting practices. Responsible for all building maintenance, security, access, landlord correspondence, and securing vendors for various building needs. Additionally, created and implemented new-hire onboarding programs and re-wrote employee handbooks.• Led team to develop and implement Power BI dashboards showing at-a-glance company performance on key performance indicators.• Created daily cash model that forecasted company cash needs for 10 weeks into the future.• Created revenue forecasting program that would predict monthly company revenues to within .5% accuracy.• Collaborated with executive leadership on renegotiated bank loans, insurance renewals, and PEO partners.• Created 5-year budgets by department and by market.

Facilitated strategic planning, maintained optimum performance, and evaluated as well as fulfilled operational needs, such as staffing, fleet, and equipment requirements. Optimized organizational structure, conducted in-depth performance analysis, and initiated team development programs to drive organizational success. Established and implemented program to track and rank monthly performance of all warehouses based on key performance indicators. Cultivated, sustained, and strengthened new strategic relationships with partners, such as Ryder and CEVA Logistics. Formulated and provided vendor playbook to serve as onboarding manual for all independent contractors and national vendor partners. Introduced new compensation programs to increase motivation level of front-line employees as well as supervisors and managers. Designed and delivered extensive forecasting tools to better illuminate seasonality and anticipate various needs.• Increased work orders from 209,000 to over 300,000 per year and grew organization from 238,000 to 421,000 machines on rent while increasing EBITDA to revenue from 42% to 53% annually.• Created program to track and rank monthly performance of all warehouses based on key performance indicators and integrated new compensation structures based on monthly performance.• Led team that revised inventory procedures, created new inventory tracking software programs, and wrote new inventory playbook, resulting in 0.3% inventory variance yearly on 16,000 idle machines monthly and 2,000 machine movements daily.• Acted as core member of Plan 2 Win Initiatives Waves 1 and 2, transforming parent company CSC ServiceWorks through a series of business initiatives.• Served as corporate acquisition and development leader overseeing all aspects of multiple nationwide acquisitions adding $40m in annual revenue.

Managed all operations for installation of CATV and satellite equipment. Redefined organizational structure, reviewed all major contracts, pricing, and expenditure decisions, and performed monthly financial analysis and performance review. Reorganized and restructured the corporate office including process flows, policies and procedures, organizational charts, and job descriptions. Was responsible for four Operations Managers, and general oversight of up to 50 employees and as many as 125 subcontractors.

Managed day-to-day operations of inbound call center, taking up to 3,000 calls per day. Led four supervisors, one quality control agent, and 40 phone agents. Oversaw staffing, strategic planning, budgeting, and training. Call center telephony manager, maintaining call center hardware infrastructure while obtaining and developing relationships with outside I.T. vendors. Partnered in the design and organization of new 170-seat, multimillion-dollar call center in Irving, Texas. Instrumental in the selection and purchase of Nortel Meridian phone system, transforming daily operations of call center.