Matt Shaw Email & Phone Number

Jupiter, Florida, United States

Supervise shift officers, ensuring their efficient work output and adherence to prescribed safety protocols; this involves comprehensiveoversight, conflict resolution, scheduling, and performance review, leading to improved team morale and operational efficiency.• Exhibit proficiency in the ABDI system to streamline visitor entry and reduce wait times while optimizing security surveillance throughdiligent monitoring of both in-site and surrounding perimeters via security cameras.• Improve property management efficiency by handling the opening and closing of residential homes; this requires extensive attention todetail and precise scheduling, leading to better coordination and increased homeowner satisfaction.• Provide crucial support during medical emergencies, showcasing my ability to handle high-pressure situations; this involves coordinatingresponses, assisting with calls, and facilitating speedy medical intervention, significantly improving response times and outcomes.

Palm Beach Gardens, Florida, United States

Performed root cause analysis and determined causes of problems for numerous procedures; developed and presentedrecommendations and initiated plans to improve established processes.• Observed and responded to obvious and subtle changes in behavior that might be inappropriate or indicate the potential for trouble whilecomplying with site-specific policies and procedures and implementing emergency response activities as appropriate.• Examined premises directly and indirectly through visual, audio, and video monitoring while checking for unusual or abnormal activity toensure the physical safety of staff and the public.• Exhibited sound judgment and responsibility while working with the authorized weapon and ammunition, protective gear, and devices,and demonstrated awareness and familiarity with the site-specific operations performance manual and post orders.

West Palm Beach, Florida

 Leveraged my communication, product knowledge, and proactive approach to successfully build key relationships while performing basic maintenance and troubleshoot issues with retail equipment, including computer hardware and software. Accomplished day-to-day work operations by enrolling customers into the TSA Pre✓®, TWIC, FBI Background, verifying customer identity, and successfully scanning required documents into database system  Performed the complete spectrum of biometric processing including quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy and quality standards. Provided top-notch customer service to all company stakeholders and demonstrated an in-depth knowledge of all company and departmental employment policies regarding security and confidentiality.

Riviera Beach

 Utilized data analysis and research skills to conduct market research and analysis while purchasing vehicles from towing companies, drive-ins, and auctions. Managed all aspects of used car purchasing administration and payment requests to purchase the best quality used vehicles for the lowest prices in a timely fashion. Worked closely with customers to collate relevant information to generate offer prices, while accurately completing purchasing and shipping documents

Riviera Beach, Fl

 Earned a reputation for professionalism and expert skills which resulted in 100% positive ratings from customers. Worked with cross-functional teams to identify and implement potential process improvements.  Ensured compliance and quality with customer requirements and business strategies by successfully monitoring recorded and live call center phone calls.  Performed numerous clerical tasks to support department operations and provided daily reports to managers on all calls monitored to recommend and implement new initiatives to improve processes. Trained, developed, and coached staff members to ensure quality requirements are met.

Juno Beach, Fl

 Worked with end-users to resolve any software or hardware issue while leveraging strong organizational and time management skills, tracking all issues, and ensuring timely resolution of problems. Maintained proactive, confidential, and customer-service-focused relationships while evaluating and recommending hardware and software improvements to achieve cost-effective solutions. Acquired and developed comprehensive knowledge in performing software installation and system configuration, monitoring all network rooms to ensure that the equipment was running and with no errors during the overnight hours