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Innovator and Problem Solver with 15+ years of transferrable experience helping companies realize big dreams and achieve growth targets by bringing order to chaos, improving processes, and empowering employees. • Executive Leadership: Shaped operational strategy for multibillion-dollar organizations with millions of customers.• Modernization & Startups: Scaled fast-growing business, building departments, teams, and segments from scratch.• Process Improvement: Scaled operations through strategic automation, workflow optimization, and outsourcing.• Project Management: Led mission-critical projects that spanned years and delivered multimillion-dollar annual savings.Key Proficencies• Strategic Planning • Financial Reporting • Performance Metrics (KPI) • Workflow Optimization• Process Improvement • Talent Management • Operational Excellence • Business Continuity • Lean Six Sigma Green Belt
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Managing DirectorIntelometry Inc. Feb 2022 - PresentHouston, Tx, Us -
Director, Retail OperationsConstellation Oct 2016 - Aug 2021Baltimore, Md, UsMost recently, I was promoted to drive marketing operations, fulfillment, billing and enrollment for TX, GA, NY, CT, MA, and NJ. This involved leading 6 direct reports, in team development, talent management, employee engagement, cost optimization, automation, and outsourcing.Successes include servings as conversion business sponsor for $100M billing system consolidation project over 3 years due to 8 M&As over past 10 years. In addition, I saved $60M by consolidating 4 billing systems into 1 platform, which included converting data of 1M customers.I supported explosive growth from 400K to 2M customers without adding headcount by developing a new platform. Also, I built a top-performing team with improved processes for business reply card mail, returned mail, and document repository. -
Manager, Marketing Operations & FulfillmentConstellation Jun 2015 - Sep 2016Baltimore, Md, UsDuring this time, I stabilized and rebuilt 2 struggling departments. This included restructuring 2 teams: 1) supporting operational execution of retail marketing strategy; 2) managing delivery of customer print and electronic communication.As a result, I saved $2.5M annually by outsourcing all customer bill communications to one of the world’s largest print vendors. Also noteworthy, I outsourced returned mail processing, saving $250K per year and increasing output 300% with no added headcount.I rebuilt teams by instilling performance improvement plans, metrics, and accountability, and restored members’ confidence. Overall productivity and efficiencies improved dramatically by automating, outsourcing, and documenting processes.
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Director, Transaction Management | Manager, Transaction ManagementConstellation 2008 - 2015Baltimore, Md, UsIn this role, I relocated to join our leadership team in Houston and set up a centralized retail operations function, previously ran from 8 offices across the US and Canada. This role also entailed leading a team in day-to-day processing and optimization of electronic business transactions.My impact included consolidating all North American operation functions to Houston in 12 months, covering markets in 17 states/providences. Additionally, I reduced headcount by 9 FTEs via centralization of transaction and data management from 7 regions to 1 office.As well, I facilitated the growth of mass market (residential) from 0 to ~2M customers by creating low-touch business process flows. While still supporting commercial and industrial business on the same platform, I reduced manual touch points 60%.
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Director Of Operations – Business Support OrganizationConstellation 2006 - 2008Baltimore, Md, UsDuring this time, I led a 12-member team of business analysts and developers to maintain and enhance back office systems. This involved overseeing production support, change control, user acceptance, and regression testing across 7 regional offices.Most notably, I managed prioritization of 7 regional General Manager’s needs for break/fix and enhancements across 3 time zones. I also led a 6-month project to outsource EDI computing and support to improve KPIs, cut processing time, and save $700K per year. Additional accomplishments include creating one unified view of transaction activity across previously disconnected and non-integrated platforms. Too, I successfully supported billing, accounts receivable, collections, forecasting, customer care, and transaction systems.
Matthew Sigg Skills
Matthew Sigg Education Details
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Northwestern University - Kellogg School Of ManagementFinance -
Miami UniversityBachelor Of Science (Bs) Business
Frequently Asked Questions about Matthew Sigg
What company does Matthew Sigg work for?
Matthew Sigg works for Intelometry Inc.
What is Matthew Sigg's role at the current company?
Matthew Sigg's current role is Managing Director.
What is Matthew Sigg's email address?
Matthew Sigg's email address is ma****@****ail.com
What is Matthew Sigg's direct phone number?
Matthew Sigg's direct phone number is +177393*****
What schools did Matthew Sigg attend?
Matthew Sigg attended Northwestern University - Kellogg School Of Management, Miami University.
What skills is Matthew Sigg known for?
Matthew Sigg has skills like Process Improvement, Project Management, Energy, Management, Leadership, Business Process Improvement, Integration, Analysis, Contract Negotiation, Business Process, Risk Management, Commodity Markets.
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