Matt Silies Email & Phone Number

Greater St. Louis Area

Account logistics and project management for the Michael Kors Wholesale Accessories and Footwear team.

Tulsa, Oklahoma Area

Extremely high levels of multi-tasking and organizationCustomer Service/Guest relations • Handling all requests and complaints, ensure timely completion• Provide ultimate level of service for luxury clientele• Consistently revise and update local information and event schedules for guests• Arrange dinner reservations, transportation, in-room amenities, etc. for many guests on a daily basisSales• Direct all phone inquires for residences, meeting/events, catering, group sales, etc.• Book reservations via the phone and in-person with walk-ins, giving tours, etc., when necessary• Up-selling suites, amenities, and/or various packages for increased room revenue• Began process of personalized written messages to guests in rooms and upon check-inRevenue/Reservations Management• Confirming reservations from third-parties, identifying irregularities and rate discrepancies• Ensure accuracy in availability, billing and special requests for all incoming reservations and daily arrivals• Built rapport with numerous travel agents and frequent business travelers, leading to increased efficiency in booking repeat reservations and ensuring regular requests are metAccounting• Identifying issues with billing prior to arrival and ensuring proper payment upon departure• First point-of-contact for billing issues, ensure followup with management for proper resolution

Tulsa, Oklahoma Area

• Assist VP of Marketing with all tasks related to marketing and communicationEvent Planning/Management (2012 Annual Meeting)• Manage online reservation form, building and updating database of over 700 attendees • Sort and organize database with respective table/seat assignment, ensuring efficient registration for the day of the event• Wrote copy for event script and for award winners' presentation• Sourced materials for table centerpieces under budget and on-time delivery• Designed and implemented first qualitative and quantitative measure to improve overall efficiency and effectiveness of the next Annual MeetingWebsite Redesign• Participated in several creative planning/brainstorming meetings, observed focus groups, and gave input from a younger perspective• Helped organize and execute a day of photo shoots and interviews of various TAUW stakeholders to be highlighted on new website• Interviewed and wrote profiles of several stakeholders currently featured on TAUW website• Wrote additional copy currently featured on TAUW websiteSocial Media Management• Research and implement effective social media management software and assist in developing a plan for publishing effective and innovative content• Consistently reviewed analytics to determine most effective category of content to maximize overall reach

On-Campus Coffee Shop - The University Of Tulsa - Tulsa, Ok

• Assisted in inventory controls and ordering of product relative to student insights and sales volume• Responsible for daily accounting and cash handling of on-campus coffee shop• Designed marketing materials to increase traffic and drive sales of seasonal specials at coffee shop• Targeted eco-minded students for volume sales of products above and beyond normal inventoryAlso served as the Sodexo representative on campus, helping to recruit students for the Future Leaders Internship and careers within Sodexo North America.• Hosted a 'soft opening' of the newly-renovated resident dining hall on campus for student organization leaders and University Ambassadors (tour guides)

The University Of Tulsa - Tulsa, Ok

Food Service Management internship through Sodexo North America (corporate)• Assisted management in revising and updating menu concept for on-campus bar and grill; completely redesigned and formatted menu in a newspaper style • Re-branded a separate on-campus eatery, complete with new logo/brand, interior design, and menu• Analyzed months of product order and inventory data to submit report to the Sustainable Endowments Institute for grading in the College Sustainability Report Card• Successfully budgeted Fiscal Year 2011 for the Coffee Shop to within $400 of actual net income

• Communicated effectively with hotel guests• Answered service requests for guests• Ranked highly on guest surveys for efficiency and friendliness

B.S. In Business Administration, Marketing, Cum Laude

Activities and Societies: Student Association (Student Government), University Ambassadors, Future Alumni Council, Hillel Jewish Student.

Study Abroad, Intensive Hebrew Language And General Studies

• Successfully petitioned TU Administration to be the first TU student to study in Israel • Completed semester-long general studies.