Matt Singleton Email & Phone Number

Auburn, WA, US

• I have been crafting engaging content for my social media channel, a hobby that has flourished alongside my professional career. This content has attracted significant attention, achieved over 1.6 million views and.
• Content Strategy: Developed and executed content strategies that aligned with brand objectives, resulting in increased visibility and audience growth.
• Multimedia Production: Created compelling written, visual, and video content to convey brand messages effectively.
• Audience Engagement: Leveraged social media to foster community engagement, drive conversations, and build brand loyalty.
• SEO Optimization: Implemented SEO best practices to improve organic reach and enhance website traffic.
• Produced engaging and informative videos on various topics, including product reviews, tutorials, and entertainment content.

I paused my professional career activities to manage personal matters following the loss of my father at D. Singleton Investments LLC.

• Provided IT support and solutions for a company that specialized in stocks & commodities training. Analyzed existing processes and suggested technology enhancements to reduce costs and increase efficiency. Facilitated.
• Ensured the appropriate acquisition of equipment, managing the asset inventory, complying with and monitoring the IT budget.
• Managed the Coordination and setup of remote video conferencing as well as auditorium setup for in-class seminars.
• Managed projects with assigned vendor personnel assuring all projects stay on task and under budget.
• Provided recommendations and solutions for senior management for procurement of new technology and services from various vendors.
• Managed the installation and configuration of updated devices and applications and provided comprehensive training to all employees on the latest technology to ensure smooth business operations with minimal disruption.

Overland Park, Kansas, US

• Sprint / Clearwire Service Desk
• Managed the IT End User Services team responsible for all remote market offices as well as localized desk side support in Bellevue Washington. Immediate team duties included: CUCM, voice, video support, hardware and.
• Actively sought out and implemented strategies to enhance the team's performance and foster a culture of ongoing improvement through coaching.
• Using Sprint and Clearwire's performance management guidelines, I led and trained teams of individual contributors and helped them achieve their goals.
• Collaborated with the Executive Team to ensure timely and SLA-compliant completion of all escalations and requests.
• Attended regular meetings on Change Management to perform tasks such as addressing incidents and service requests, solving problems, overseeing configurations, and executing changes.

Bellevue, WA, US

• Managed the Clearwire Retail Support Center team, where I oversaw the hiring, training, development, goal setting and performance tracking of the staff.
• As part of the Management Retail team, I was involved in setting up and deploying 190 Clearwire retail store and kiosk locations across the US. My responsibilities included installing and configuring point of sale.
• Managed and monitored the day-to-day Retail Support Center operations and their responsibilities to all Clear Retail stores, Partners and Authorized Resellers. Making sure that IT, break fix, and open issues are.
• Responsible for managing and acquiring all the IT assets for the retail stores and kiosks. This included inventory for troubleshooting, replacing and maintaining all the digital displays and signs. I ensured that our.
• Attended regular meetings on Change Management to perform tasks such as managing incidents/service requests, solving problems, controlling configurations, and executing changes.
• Provided training to our Retail Support staff on the latest technology projects and shared Service delivery updates with the Retail Store partners regarding IT enhancements or Service Problems.

Las Vegas, Nevada, US

• Supervised the service desk team ensuring tickets and calls were promptly resolved and within SLA. I Provided regular feedback and coaching to Call Center agents to help them achieve their KPI goals. Supporting over.
• Day to day management of onshore and offshore vendor relationships for the Washington Mutual Service Desk Call Center, including monitoring and managing quality issues, vendor costs (software, maintenance and.
• Ensured all IT agents followed user / client standards and internal policies, processes and procedures. Complied with internal / external audit requirements. Prioritized the critical path activities to achieve and.
• Led and managed IT staff in assigned area, including: coaching, mentoring, training, staff engagement, performance assessment and improvement. Conducted objective and fair performance reviews and documentation..
• Suggested and implemented updates and improvements to processes and policies in response to new system deployments and existing procedure revisions.
• Designed Business Change Requests based on statistical data relevant to core operations and customer driven needs within Washington Mutual and overseeing progress as developed.

Las Vegas, Nevada, US

Las Vegas, Nevada, US