I have been crafting engaging content for my social media channel, a hobby that has flourished alongside my professional career. This content has attracted significant attention, achieved over 1.6 million views and surpassed 3.8 million impressions. My skill set covers the entire content creation process, encompassing everything from the initial concept, filming and management to the final stages of editing and publicizing.•Content Strategy: Developed and executed content strategies that aligned with brand objectives, resulting in increased visibility and audience growth.•Multimedia Production: Created compelling written, visual, and video content to convey brand messages effectively.•Audience Engagement: Leveraged social media to foster community engagement, drive conversations, and build brand loyalty.•SEO Optimization: Implemented SEO best practices to improve organic reach and enhance website traffic.•Produced engaging and informative videos on various topics, including product reviews, tutorials, and entertainment content.

I paused my professional career activities to manage personal matters following the loss of my father at D. Singleton Investments LLC.

• Provided IT support and solutions for a company that specialized in stocks & commodities training. Analyzed existing processes and suggested technology enhancements to reduce costs and increase efficiency. Facilitated smooth and productive operations for internal staff. • Ensured the appropriate acquisition of equipment, managing the asset inventory, complying with and monitoring the IT budget.• Managed the Coordination and setup of remote video conferencing as well as auditorium setup for in-class seminars.• Managed projects with assigned vendor personnel assuring all projects stay on task and under budget.• Provided recommendations and solutions for senior management for procurement of new technology and services from various vendors.• Managed the installation and configuration of updated devices and applications and provided comprehensive training to all employees on the latest technology to ensure smooth business operations with minimal disruption.• Provided guidance and assistance to staff members on how to resolve challenges, implement solutions and provide technical support for various matters and situations.• Responsible for all Asset Management requests, procurement, deployment, monitoring, service, sales, recycling and disposition. ITAM.

Sprint / Clearwire Service Desk• Managed the IT End User Services team responsible for all remote market offices as well as localized desk side support in Bellevue Washington. Immediate team duties included: CUCM, voice, video support, hardware and software deployments, hardware break fix, asset management and disposition. End User service tasks and Service Desk / Help Desk Support.• Actively sought out and implemented strategies to enhance the team's performance and foster a culture of ongoing improvement through coaching.• Using Sprint and Clearwire's performance management guidelines, I led and trained teams of individual contributors and helped them achieve their goals.• Collaborated with the Executive Team to ensure timely and SLA-compliant completion of all escalations and requests.• Attended regular meetings on Change Management to perform tasks such as addressing incidents and service requests, solving problems, overseeing configurations, and executing changes.• Maintained and updated a common set of standards for managing all issues and requests related to our systems by keeping our knowledge base accurate and current.• Responsible for IT Asset Management: deployment as needed and recovery for closure of Clearwire Corporation. Ensuring all required hardware was to be returned from all market offices and employees upon departure or closure. Followed up with corporate employees when needed. Tracked, monitored and froze assets out of compliance with Computrace and BitLocker until recover could be made. Handled all asset sales and recycle programs as Clearwire downsized to merge with Sprint (Now T-Mobile).

• Managed the Clearwire Retail Support Center team, where I oversaw the hiring, training, development, goal setting and performance tracking of the staff. • As part of the Management Retail team, I was involved in setting up and deploying 190 Clearwire retail store and kiosk locations across the US. My responsibilities included installing and configuring point of sale systems, display laptops, customer entertainment displays and digital signage for each location.• Managed and monitored the day-to-day Retail Support Center operations and their responsibilities to all Clear Retail stores, Partners and Authorized Resellers. Making sure that IT, break fix, and open issues are handled promptly and effectively through various channels, such as Webchat, phone, email and ticketing systems.• Responsible for managing and acquiring all the IT assets for the retail stores and kiosks. This included inventory for troubleshooting, replacing and maintaining all the digital displays and signs. I ensured that our inventory contained enough IT equipment (such as laptops, desktops, monitors, etc.) to avoid any business interruption or revenue loss due to faulty devices at the retail locations.• Attended regular meetings on Change Management to perform tasks such as managing incidents/service requests, solving problems, controlling configurations, and executing changes.• Provided training to our Retail Support staff on the latest technology projects and shared Service delivery updates with the Retail Store partners regarding IT enhancements or Service Problems.• Managed IT Retail Asset Management and recovery process for closed retail stores, ensuring the return of all necessary hardware from market offices, stores and kiosks. Communicated with retail and corporate employees for out-of-compliance assets. Secured, tracked and froze out-of-compliance assets with Computrace and BitLocker until recovery was possible.Promoted: IT Manager - Client Systems Implementation & Support

• Supervised the service desk team ensuring tickets and calls were promptly resolved and within SLA. I Provided regular feedback and coaching to Call Center agents to help them achieve their KPI goals. Supporting over 40,000 end users.• Day to day management of onshore and offshore vendor relationships for the Washington Mutual Service Desk Call Center, including monitoring and managing quality issues, vendor costs (software, maintenance and resources) and overseeing of training issues. • Ensured all IT agents followed user / client standards and internal policies, processes and procedures. Complied with internal / external audit requirements. Prioritized the critical path activities to achieve and surpass required timeframes. • Led and managed IT staff in assigned area, including: coaching, mentoring, training, staff engagement, performance assessment and improvement. Conducted objective and fair performance reviews and documentation. Proposed salary changes and recognition awards based on performance KPI's and team goals. Held regular staff meetings, keeping staff updated on bank and unit / departmental news and changes in policies and practices.• Suggested and implemented updates and improvements to processes and policies in response to new system deployments and existing procedure revisions.• Designed Business Change Requests based on statistical data relevant to core operations and customer driven needs within Washington Mutual and overseeing progress as developed. • Contributed to the creation and validation of BCR’s in SIT and UAT settings to ensure they aligned with the business needs before deploying them to production.• Provided updated Incident alerts through our online Self-Help portal (Solutions Center Online) as well as IVR upfront verbiage in regards to outages with their resolution timeframes.• Supported management with required KPI metrics and status reporting. (ASA, AHT, ACW, AWT, Rona, FCR, QA, CSAT…)