With over 18 years of work experience in various roles in the hospitality and food industry, I am a seasoned operations manager with a passion for delivering excellent customer service, quality products, and efficient processes. I have a strong background in business administration, management, and police foundations, which enables me to handle complex and diverse situations with professionalism and integrity. I am currently the Operations Manager at Meaty Eats, a retail store that specializes in fresh and frozen meat products, baked goods, and catering services. I enjoy working at Meaty Eats because I share their vision of providing customers with a unique and satisfying shopping experience, while supporting local farmers and producers. I also value their commitment to social responsibility, sustainability, and diversity, and I strive to contribute to their mission and culture with my skills and perspectives.As the Operations Manager at Meaty Eats, I oversee the day-to-day operations and lead the operations strategy for the retail location. I am responsible for designing, developing, and delivering retail operations, programs, policies, procedures, and functions that facilitate the attainment of the retail strategy. I also manage inventory and product flow, including inventory control, tagging, rotation, ordering, loss prevention, asset protection, and after sales support. I manage and assist with maintenance function and store upkeep, and implement and manage food safety and quality control systems. I assist in all HR aspects such as training, creating and implementing policies and procedures, scheduling and managing staff. I also implement and manage health and safety programs and procedures, and assist in opening and closing duties. To perform these tasks, I leverage my skills in hospitality industry, banquets, problem solving, Smart Serve, Food Handler Training, and AODA Training. I am proud of the results I have achieved with my team, such as increasing sales, customer satisfaction, and operational efficiency. I am always eager to learn new skills, take on new challenges, and collaborate with others to achieve our goals.