Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs. Manages direct reports consisting of VPs and Directors.• Translates strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operations planning• Oversees company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational objectives are met• Ensures effective recruiting, onboarding, professional development, performance management, and retention• Adheres to company, federal, state, and local business requirements, enforcing compliance and taking action when necessaryKey Achievements• Developed a high value accessory recovery service for a tier 1 carrier, recovering $15M annually • Developed ecommerce channels for sale to dealers and expanded out to 30% direct to consumer• Performs high level business development with Tier 1 Carriers, OEMs and Big Box Retailers• Highly valued as a thought leader and the ability to negotiate with vendors globally including Asia, France, and the UK

Served as a collaborative leader between the customer, supply chain systems and operations within mobility. Managed the relationships with software solutions providers to enhance the marketability and efficiencies of products and services provided by the mobility division. Managed 27 global direct reports with 17 being in NA, LA, and Canada• Managed all supply chain planning over a one-to-two-year period, and logistics functions • Worked closely with operations to ensure all planning activities and goals were met• Managed procurement • Bridged gaps across functions to deliver customer demand. (Operations, Materials, Procurement, HR), and with peer group of senior and executive leadership in order to achieve goals • Managed and responded to sophisticated RFPs• Built and maintained strong customer relationships through a strong commitment to delivering quality solutions utilizing decision sciences and analytics to enhance the Mobility service offering. • Ability to work both independently and as a team player.• Proven business thinker with solid strategic skills and capacity to understand the business from an analytical perspective while correlating the technology to the business and customer – delivering resultsKey Achievements • Focused on people development, growth, and building a positive work culture through training, setting objectives and coaching – promoting 3• Integrated Brightpoint into Ingram Micro successfully, maintaining core group without loss through due diligence, immersion, and reverse logistics• Increased vendor compliance from 92% to 98% through a focused program, enforcing quality, lead time and delivery• Interfaced seamlessly with Procurement, CFO, VP of Finance, legal, regulatory, and environmental concerns internationally• Implemented a software into call centers that tested devices on call earning increased customer satisfaction and repair business• Expanded Bright Point from a Fortune 500 to a Fortune 50 company

Oversaw Quality Assurance & Quality Control for 7 (Seven) locations in North America. Defined and implemented corporate strategy for forward logistics, reverse logistics, and device repair operations to meet Key Performance Indicators (KPI) as defined in conjunction with individual lines of business and customer requirements. Drove shareholder value through management of objectives and performance to deliver positive results against return on tangible capital (ROTC) and return on invested capital (ROIC).

Associate Director, Quality > Promotion Apr 2007 – Jul 2008Sr. Manager, Client Services Quality Assurance > Promotion Jul 2006 – Apr 2007 Defined the direction for the development and administration of the organization’s quality initiatives. Drove a continuous improvement mindset in every aspect of the organization’s products and services. • Collaborated with decision makers, systems owners, and end users to define business, financial, and operational requirements, and product quality service levels. Evaluated against customer requirements and drive improvement. • Developed budgets and timeframes for process changes in order to support company objectives. Liaised with various business groups in the organization to facilitate implementation of new or improved business processes.• Managed quality within the global supply chain (+$100mm) with sources in Asia, Canada, Mexico, Latin America, and the continental US. (Vendor QBR, MRB, and ISO complaint site audits)• Coordinated and managed quality efforts for three (3) North America locations and one (1) Latin America location.Key Achievements• Coordinated Lean process enhancements to reduce total landed cost, positively influencing overall program contribution margins while meeting product quality deliverables.• Led all efforts for the design, compliance, and accuracy of the Quality Management systems. (ISO 9001; 14001)• Controlled implementation of and compliance to design and schematic copies of the supply chain material for use in the production environment (PPAP). Implemented and managed an automated engineering change control process. • Led the DFMEA process for the entire organization’s material supply base. Proactively identified potential failure modes within similar products or processes. • Established control plans in conjunction with PFMEA. Conduct Gage R&R (IQ, OQ, PQ).

Managed all retail operations, end to end. Full P&L Responsibility for 3 stores in East TN.