Matthew Slaughter Email & Phone Number

Lutz, FL, US

San Diego, California, United States

• Increased Annual Recurring Revenue (ARR) by 155% from existing customers by implementing more managed services, SaaS, and increased cybersecurity in the service offering. Closed $700,000 in ARR contracts in first three.
• Increased sales of cybersecurity solutions by 50% for electrical contractors as a contributing member of the IT/Education committee for National Electrical Contractors Association (NECA) San Diego chapter
• Increased customer satisfaction by 34% through development of standards for customer relationship management
• Completely redesigned the company website in 2024 with enhanced focus on being a Veteran Owned company while also supporting specific verticals such as building contractors
• Spearheaded the rollout of Customer Satisfaction Surveys and employee recognition program utilizing the crewhu platform
• Developed and supervised Compliance Department with three direct reports

Clearwater, Florida, United States

• Oversaw the Customer Service department, reporting directly to the Vice President of Sales
• Implemented new departmental procedures to improve customer retention and company image/branding
• Reduced customer complaints 75% by implementing LMS platform for customer service representatives
• Worked directly with marketing manager to develop new product flyers and marketing collateral
• Coordinated pricing increases and communication to customers working in conjunction with marketing manager
• Spearheaded companywide incentive program and morale-based activities with HR and Executive Staff

Tampa, Florida

• Managed performance of the Dispatch/Routing and Inbound Tech Support departments consisting of 16 Dispatchers and 15 Tech Support Representatives
• Reduced payroll expenditures by 18% due to direct hiring as opposed to using staffing agencies
• Created and spearheaded the company’s first ever leadership development program and succession planning model
• Served as primary support for ten field offices with over 360 technicians in Florida
• Developed and maintained new revenue stream with Retailer Installations
• Spearheaded the transition of new sales software for work order and payroll management

Tampa/St. Petersburg, Florida Area

• Guided the performance of thirty senior skip trace investigators
• Developed and mentored five direct reports - Team Leads
• Improved client satisfaction and retention by 55% by implementing CSAT surveys
• Drove key performance indicators to required levels

Tampa/St. Petersburg, Florida Area

• Aggressively established business development procedures for startup mortgage operation
• Helped develop marketing materials for Florida market
• Managed 251 customer accounts from Naples to Ocala, Florida and five customer accounts in Alabama
• Utilized consultative selling and closing skills with clients regarding wholesale loan scenarios
• Consistently exceeded monthly, quarterly, and annual sales quotas