A people and business leader with over 20 years’ experience in local and international Information and Communication Technology (ICT) and Business Processing industries. Extensive expertise in service delivery across ICT Infrastructure & Operations, the Software Development Life Cycle, the Project Delivery Lifecycle and in Strategic Planning & Execution; considerable expertise across Contact Centre Operations and Shared Service Business Processing Centres. Recognised for excellence and effectiveness in delivering innovative business and technology solutions, organisational change and capability development that exceed industry standards in quality, productivity and efficiency. A proactive leader skilled in transforming teams, delivering sustainable results, forging productive relationships, developing strategy, and propelling organisations to higher peaks of success. Experienced in building teams consisting of a diverse range of people and cultures, supporting large operational, business improvement and transformational programs. Strategy & Planning – Experienced in the design and execution of multi-year strategies; enabling success through collaboration with key stakeholders, developing strategic priorities for organisations, establishing plans that are executable, measurable, well governed, and tied to broader organisational objectives.Service Delivery – Significant operational experience, having led multi-site ITO and BPO delivery centres across the Asia Pacific and Japan region with in excess of 3500 employees; responsible for: o Software Application development o Project and Program delivery - Agile, Waterfall, and Lean o Infrastructure and Operations - End-user compute including service desk, remote desktop management, onsite field support, server management and messaging / collaboration o IT Service Management (ITIL) processes & functions o Strategy and business planning o Business process back-office, payroll (ERP) and contact centre operationsCustomer Focus – An industry recognised customer champion, committed to driving improved customer outcomes; working directly with customers and business to view the world through their eyes in order to understand their needs and impacts, so as to deliver and develop meaningful services and solutions.Relationship & Stakeholder Management – Strong ability to establish and maintain relationships, manage stakeholders, and collaborate; well-practiced in engaging with C-Level executives, customers and teams with the ability to engender respect and trust.