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Matt Smith Email & Phone Number
Executive Director and Chief Information Officer
at
Attorney-General's Department – Official
1 work email found
@humanservices.gov.au
3 phones found area 404 and 650
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Executive Director and Chief Information Officer
Location
Adelaide, South Australia, Australia
Company size
Who is Matt Smith? Overview
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Quick answer
Matt Smith is listed as Executive Director and Chief Information Officer at Attorney-General's Department – Official, a company with 269 employees, based in Adelaide, South Australia, Australia. AeroLeads shows a work email signal at humanservices.gov.au, phone signal with area code 404, 650, and a matched LinkedIn profile for Matt Smith.
Matt Smith previously worked as Executive Director & Chief Information Officer at Attorney-General'S Department – Official and General Manager, Technology Strategy and Performance at Services Australia. Matt Smith holds Leading Safe from Coactivation.
Company email context
Email format at Attorney-General's Department – Official
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{first}.{last}@humanservices.gov.au
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AeroLeads found 1 current-domain work email signal for Matt Smith. Compare company email patterns before reaching out.
Profile bio
About Matt Smith
A people and business leader with over 20 years’ experience in local and international Information and Communication Technology (ICT) and Business Processing industries. Extensive expertise in service delivery across ICT Infrastructure & Operations, the Software Development Life Cycle, the Project Delivery Lifecycle and in Strategic Planning & Execution; considerable expertise across Contact Centre Operations and Shared Service Business Processing Centres. Recognised for excellence and effectiveness in delivering innovative business and technology solutions, organisational change and capability development that exceed industry standards in quality, productivity and efficiency. A proactive leader skilled in transforming teams, delivering sustainable results, forging productive relationships, developing strategy, and propelling organisations to higher peaks of success. Experienced in building teams consisting of a diverse range of people and cultures, supporting large operational, business improvement and transformational programs. Strategy & Planning – Experienced in the design and execution of multi-year strategies; enabling success through collaboration with key stakeholders, developing strategic priorities for organisations, establishing plans that are executable, measurable, well governed, and tied to broader organisational objectives.Service Delivery – Significant operational experience, having led multi-site ITO and BPO delivery centres across the Asia Pacific and Japan region with in excess of 3500 employees; responsible for: o Software Application development o Project and Program delivery - Agile, Waterfall, and Lean o Infrastructure and Operations - End-user compute including service desk, remote desktop management, onsite field support, server management and messaging / collaboration o IT Service Management (ITIL) processes & functions o Strategy and business planning o Business process back-office, payroll (ERP) and contact centre operationsCustomer Focus – An industry recognised customer champion, committed to driving improved customer outcomes; working directly with customers and business to view the world through their eyes in order to understand their needs and impacts, so as to deliver and develop meaningful services and solutions.Relationship & Stakeholder Management – Strong ability to establish and maintain relationships, manage stakeholders, and collaborate; well-practiced in engaging with C-Level executives, customers and teams with the ability to engender respect and trust.
Listed skills include It Service Management, Business Process Improvement, It Outsourcing, Outsourcing, and 45 others.
Current workplace
Matt Smith's current company
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Attorney-General'S Department – Official
11 roles
Matt Smith work experience
A career timeline built from the work history available for this profile.
Executive Director & Chief Information Officer
Current- Providing senior executive leadership to the Projects & Technology Division; consisting of four Directorates:
- Technology Services; Delivering ICT Services and Projects (Infrastructure, Applications & Cyber) on behalf of the departments more than 35 business units - policy and citizen facing service delivery.
- Justice Technology Services; Delivering ICT services to the Criminal Justice Sector (CAA, DCP, DCS, SAPOL, etc.) including the sectors Information Sharing platform.
- Public Safety Solutions; Delivering and sustaining the states Radio Network, Emergency Computer Aided Dispatch and State Rescue Helicopter Service.
- State Records of South Australia; Supporting state and local government with their management of information; including managing the state’s Copyright commitment, protecting personal information privacy, and preserving.
Jan 2022 - Present
General Manager, Technology Strategy And Performance
- Provided senior executive leadership and strategic oversight to support the agency’s master plan through the execution of the Technology Strategy. Technology Services Group enablement through:
- Strategy planning & execution; driving execution of the Technology Strategy and its 15 sub-strategies; ensuring milestone delivery and alignment to the agency’s Masterplan.
- Financial Management; Management of the Group budget, and driving investment & capital plans. An expenditure in excess of $AUD 1.6b p.a.
- Strategic Sourcing / procurement; leading the Groups sourcing activities, and driving cost optimisation in third party services and capital purchases.
- Technology Front door; coordinating technology demand, and leading business engagement through the “Plan” phase of delivery. Supporting and informing the agency’s approach to technology demand prioritisation.
- Workforce Management & Resource Demand Management; managing group resource supply and development of critical skills.
Jan 2021 - Dec 2021
General Manager, Adelaide Delivery Centre (Software Engineering & Development)
Provided senior executive leadership and business engagement to support the achievement of business objectives in transformation, government policy and budget measures via the delivery of large transformation programmes and high-quality ICT systems & solutions.Delivering Omni, Core, CRM, BPM, RPA, and Data solutions.Driving strategic direction and.
Mar 2019 - Dec 2020
National Manager, Application Delivery - Social Services (Software Engineering & Development)
Led a team of Delivery Directors with responsibility for delivering digital online services and enterprise software application development. Programme Management; application design, build, test, release & maintenance.Overview:- 450+ software development professionals- $AUD 100+ million project budget p.a.- $AUD 6+ million BAU budget p.a.
Dec 2016 - Mar 2019
National Manager, Enterprise Services
- Provided executive leadership in the delivery of end-user compute and ITSM processes & functions across the Department; supporting both the business in its service delivery responsibilities, and the broader CIO Group.
- Application Development
- End-user Services - Identity & Access Management - Network Services - Onsite / Field Support - Service Desk & Level 2 Support
- IT Service Management: - Availability Management - Business Continuity & Disaster Recovery - Business Relations Management - Capacity & Demand Management - Change & Release Management - Configuration Management.
- ITSM Tools EngineeringAchievements:
- 2015 CIO Summit Award for Innovation
Jan 2015 - Dec 2016
Senior Manager, Customer Operations
Provided executive leadership in the delivery of contact centre operations, online services, over the counter services (enquiry & financial transactions), back office processing (applications, feedback, claims, rebates, & refunds) and ministerial and ombudsmen liaisons. Led the defining and delivery of the organisation’s customer operations service.
Nov 2013 - Jan 2015
Director, Global Service Desk & End-User Compute - Asia Pacific & Japan
- Pre-sales and delivery responsibility for end-user compute, including service desk (incident, problem, change, request), remote desktop support, onsite support, procurement and user access provisioning; supporting.
- 2013 Customer Service Institute of Australia - State (SA) & National Winner - Service Excellence in a Service Desk; Adelaide Service Desk
- 2013 CRM & Contact Centre Association of Malaysia National Awards Winner – Most Green Contact Centre (1st), Best Outsourced Centre <100 (1st) & >100 (3rd); Cyberjaya (Malaysia) Service Desk
- 2012 CRM & Contact Centre Association of Malaysia National Awards Finalist; Cyberjaya (Malaysia) Service Desk
- 2012 Customer Service Institute of Australia - State (SA) & National Winner - Service Excellence in a Service Desk; Adelaide Service Desk
- 2011 Customer Service Institute of Australia - State (SA) & National Winner – Training Excellence; Adelaide Service Desk
Oct 2010 - Nov 2013
Regional Manager, Ict Service Desk & Contact Centre Operations - South Pacific (Anz)
- ITO delivery responsibility for service desk (including incident, problem, change, request), remote desktop support, procurement and user access provisioning; supporting infrastructure, communications and applications.
- BPO delivery responsibility for call centre / contact centre (enquiry, sales, request) and payroll support.Overview: - 400+ employees - 5 sites across AU & NZ (ADL, AKL x2, CBR & MLB) - 30+ client organisations - 60+.
- 2010 Customer Service Institute of Australia - State Winner (SA) & National Highly Commended - Service Excellence in a Service Desk; Adelaide Service Desk
- 2009 Customer Service Institute of Australia - State (SA) & National Winner - Service Excellence in a Service Desk; Adelaide Service Desk
- 2008 Help Desk Association of Australia/ITSMF - National Finalist - Service Desk Excellence
Nov 2007 - Oct 2010
Manager, Contact Centre Operations - Australia
- ITO delivery responsibility for service desk (incident, problem, request), remote desktop support, procurement and user access provisioning; supporting infrastructure, communications and applications.
- BPO delivery responsibility for call centre / contact centre (enquiry, request) and payroll support.Overview: - 250+ employees - 15+ client organisations - 40+ service levels - 1.2million+ contacts p.a. - $USD 12+.
Jan 2005 - Dec 2007
Multiple: Business Analyst, Supervisor
- Supervisor – leading operational and continuous improvement teams.
- Pre-Sales Consultant – supporting ITO Service Desk and BPO Contact Centre new business pursuits.
- Operational Analyst – supporting delivery optimisation, standardisation and continuous improvement.
Nov 2000 - Jan 2005
5 education records
Matt Smith education
Leading Safe
Coactivation
Foundation Certificate V3, Information Technology Infrastructure Library (Itil)
Bcs, The Chartered Institute For It
Bachelor'S Degree, Business Management Information Systems
University Of South Australia
Diploma, Information Technology
Tafe Sa
Certificate Iv, Frontline Management
Business Sa
FAQ
Frequently asked questions about Matt Smith
Quick answers generated from the profile data available on this page.
What company does Matt Smith work for?
Matt Smith works for Attorney-General's Department – Official.
What is Matt Smith's role at Attorney-General's Department – Official?
Matt Smith is listed as Executive Director and Chief Information Officer at Attorney-General's Department – Official.
What is Matt Smith's email address?
AeroLeads has found 1 work email signal at @humanservices.gov.au for Matt Smith at Attorney-General's Department – Official.
What is Matt Smith's phone number?
AeroLeads has found 3 phone signal(s) with area code 404, 650 for Matt Smith at Attorney-General's Department – Official.
Where is Matt Smith based?
Matt Smith is based in Adelaide, South Australia, Australia while working with Attorney-General's Department – Official.
What companies has Matt Smith worked for?
Matt Smith has worked for Attorney-General'S Department – Official, Services Australia, Australian Government Department Of Human Services, Sa Water, and Hp.
How can I contact Matt Smith?
You can use AeroLeads to view verified contact signals for Matt Smith at Attorney-General's Department – Official, including work email, phone, and LinkedIn data when available.
What schools did Matt Smith attend?
Matt Smith holds Leading Safe from Coactivation.
What skills is Matt Smith known for?
Matt Smith is listed with skills including It Service Management, Business Process Improvement, It Outsourcing, Outsourcing, Service Desk, Service Delivery, Itil, and It Strategy.
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