CRM, integrations, complex data and custom application Solution Architecture consulting. AI Readiness Roadmaps and Implementations. Business process automation and integration. Payments and E-commerce. Salesforce setups, overhauls, org merges, custom apps, system integrations, data cleanups and solution architecture for Marketing, Sales, Customer Service and Nonprofits. 8x certified.

- Technology advisory and guidance for nonprofit operations- Salesforce Nonprofit Cloud procurement & launch- Black Rock Porchfest 2024 organizing committee

Drove adoption of Customer 360, Data Governance and Master Data Management (MDM) initiatives. Leader of Data Warehouse team, participated in Data Lake migration project.

Product roadmap owner and Director of three teams. Strategy, design and leadership of BlockFi's payment automation platform & marketing tools. Product Owner for CRM, Internal Tools & Data Warehouse / Data Lake. Set Jira / Confluence standards and best practices for requirements and design.

Acquired by Salesforce in 2021. Solution Architecture and large scale Salesforce system design for JDRF, Penn National Gaming, Brinks, National Institute of Standards and Technology (NIST), YMCA of Greater New York and Ansell LTD. Domain Lead for the eCommerce practice, specializing in B2B commerce design and complex integrations. Member of Salesforce's elite Global Commerce Partner Advisory Council. Offshore development in Poland

Implemented a large Salesforce.com system in 11 weeks. Components:- Negotiated contract for Sales Cloud, Pardot & Customer Community- 100+ Seat VoIP Call Center phone dialer + screen pop (InsideSales)- eCommerce subscription / credit card auth using multiple Payment Gateways- Webinar registration, tracking and distribution- Single Sign On (SSO) with external apps- API based calendar / scheduling system- Integration with LegalZoom & Sam's Club API's- Data Feed & Bulk Import utilities- Workflows, Email Autoresponses & Case Automation- Reports and Dashboards- eCommerce APIOffshore development in Ukraine

- Used Salesforce Service Cloud to transform a broken Call Center into a high performance operation.- Deployed solutions that reduced New Customer Setup times from 7 days to 5 minutes. - Designed Dashboards to manage all aspects of Sales & Customer Service- Rolled out an Escalation system and Outage Management tools- Reduced sales losses by rolling out Real Time Quotes & Credit Card Transactions- Integrated Salesforce trouble reporting with our custom VoIP Application- Gained an A+ rating with the BBB (from an F) by reducing a 5,000 ticket backlog to manageable levels and enabling Same Day ticket response. - Performed a Million+ record Salesforce Org merge when Vocalocity acquired Aptela

Global Engineering lead for the AOL Explorer BrowserCoordinated the intersection of Product Requirements, UX Design, Software Engineering, QA, Project Management, Program Management, Functional Specs, Technical Specs, Branding, Code Reviews, Performance Enhancements, Quality Assurance, Security Audits, Source Code Management, Localization, Installer, Field Metrics, Beta and Release Management

Product & Dev Management for the system that powered NASDAQ's Investor Relations sites for 20 years, and was the internet's largest webcast service before YouTube. Spearheaded SDLC cleanup efforts, starting in Release + QA Management, and shifting focus upstream to improve quality of requirements and designs that drove the release of rock solid, market leading products. $40 million in revenue growth from 2001-2004, software platform lived through 20 years of acquisitions: Thomson Financial -> Reuters -> NASDAQ

Product Design for Biogen's award winning Multiple Sclerosis patient portal. Large scale usability testing with vision and mobility impaired user populations.

Product Design & Engineering Management for Chase, Eastpak, Itochu & various startups

Boutique e-commerce consultancy. Built the first official Super Bowl Online Store for Starter Corp, pre-selling Super Bowl XXXII Locker Room t-shirts. International sporting, Telco and Pharma clients.

Virtual Emporium (VE) was the first Brick and Mortar retail store to offer online shopping over broadband connections in 1995. Located on the Third Street Promenade in Santa Monica, CA and the Upper West Side in NYC, VE brought easy online shopping to the public long before Amazon was a household name. Sponsored by Gateway Computers, Virtual Emporium was the architectural template for Gateway retail stores that were ubiquitous in the 90's and early 2000s. VE also facilitated the first online shopping transaction from outer space when the Mir Cosmonauts did their holiday shopping on VirtualEmporium.com, and was later parodied on Saturday Night Live.

Built the internet's first secure stores: FTD Florist, Omaha Steaks, Nordstrom, Office Max and more.Designed the American Express Travel portal, the web's first airline booking engine.

Print, Radio and TV advertising copywriting and graphic design. Developed an AOL prototype of a virtual Buick Dealership.

Print & Multimedia for Nissan, MTV, Reebok and more