Matthew Smith Email & Phone Number

Bolton, GB

Bolton, England, United Kingdom

Bolton, England, United Kingdom

Bolton, United Kingdom

• Involvement in staff recruitment, training new members of staff and providing ongoing support to them with any issues that arise.
• Liaising with my line manager and directors about implementing new procedures, or tweaking existing processes and procedures to ensure better efficiency within the company.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by other customer service representatives.
• Creating and updating various reports and spreadsheets to give an overview of how the department is handling certain issues.

Bolton, United Kingdom

• Giving technical advice on products the company sells to find out if its the correct one for the customer and to eliminate any compatibility issues.
• Responding to emails and phone calls regarding technical advice, raising RMAs, or updating a customer on the status of a current RMA.
• Detailing fault reports in order for the testing department to replicate faults with computer components.
• Liaising with suppliers to get the current status of a credit note, repair, or replacement item.
• Dealing with rejected RMA's in a manor that will prevent the issue from reaching social media.
• Creating and updating assignment instructions for the staff on the department.

Bolton, United Kingdom

• Responding promptly to customer enquiries via telephone, letter, and email always in a professional & efficient manner.
• Using the in-house system to record necessary information and instigate actions as required.
• Processing payments from customers.
• Amending customers orders and suggesting hardware that may be suitable for their needs.
• Assisting the Retail Sales and Returns department with my knowledge on Water Cooling hardware.

Bolton, United Kingdom

Manchester, United Kingdom

• During two stints with this company over this time frame I started as a Door Supervisor at Sankeys nightclub in Manchester, and was quickly made 2ic after showing I could I could adapt and manage many situations.
• Roles of my job included;
• Liaising with the Police, licensing and Management to ensure the running of a safe nightclub.
• Filling out all necessary paperwork including time sheets, incident reports, and drug confiscations.
• Escorting staff with large amounts of money.
• Checking that all staff are signed in/out at correct times as well as placing them in their specific job role for the night.

Manchester, United Kingdom