Matt Smith Email & Phone Number

Austin, Texas, United States

United States

• Recommended and installed numerous QOL programs to assist with IT• Manage source-of-truth programs like BambooHR and Google Workforce• Ship out new-hire laptops as needed• Manage upgrades for older laptops• Assist team members with issues that they may have with laptops or IT related software/hardware• Manage and implemented Torii, a SaaS program used to group multiple programs together• Assist new-hires get in a position to succeed• Monitor multiple systems for failures, fix or conduct maintenance as needed• Maintain local network at office

Austin, Texas Area

•Built out network and electrical grid at new location•Built and maintain dashboards for Austin office•Assist with Linux, Apple, and Windows issues•Maintain multiple servers•Built out VoIP network and phone system (Vonage to RingCentral)•Provided support for Marketing and Partners during major events•Ran all cabling in building for use with phone and network•Setup, run, and maintain Virtual Reality booth during company events•Provide remote support for employees•Assisted with office move in Q1 2018 and again in Q1 2019•Installed multiple security cameras and video storage server•Installed door access panels to use with FOB units for building security

Round Rock, Tx

• Took calls in a large call center to assist clients• Set up network infrastructures and hardware• Maintain Active Directories for multiple clients (60+)• Supported multiple programs and software• Went on site to client locations to assist with problems• Work with O365, Azure, and other Microsoft products• General System Administrator duties• Maintain office hardware and software• Additional HIPPA training• Utilized remote desktop on servers and workstations

Round Rock, Texas

• Monitor crucial systems for the online leaderboards, matchmaking, match reporting, and other vital online services • Maintain office hardware and software • DevOps - Built and maintain TeamCity servers, plugins, and agents • Assisted with multiple game releases, including Galactic Civilizations 3, Ashes of the Singularity, and Offworld Trading Company • Created deployment process to integrate online solutions such as match making and chat to multiple online games • Assist with multiple game updates and releases on staging, private beta, public beta, live platforms, as well as assisted with QA on quality control • Help design and create Azure infrastructure for multiple servers and agents, as well as connecting Azure resources to external resources • Maintain both internal servers and remote servers • Set up Microsoft SQL instances for developers • Maintain VMWare VCenter servers to manage virtual machines • Maintain Microsoft V-Center servers to manage virtual machines • Set up, integrate, and maintain services on PagerDuty to alert on-call person to handle possible outages • Utilize Gecko board to monitor load bearing systems • Worked with Ubuntu Linux servers – nginx, apache, etc • Worked with Powershell • Set up mediawiki servers using nginx • Used CloudMonix, Nagios, PRTG, Geckoboard, etc for monitoring • Maintained databases for games, mediawiki, azure, and more • Traveled on-site to datacenters as needed for repair and maintenance • Maintained SAN units • Maintained Active Directory

Austin, Tx

• Maintained multiple servers, each with separate SQL databases • Kept Dolphin and Dentrix backups up to date • Kept servers and workstations up to date with current software • Maintained Active Directory and create/edit users when necessary • Traveled between five separate Austin area locations to resolve issues • Installed hardware and upgrades where applicable • Utilized remote desktop on servers and workstations • HIPPA training • System Administration for each location

• Performed daily repair of desktop and laptop hardware and software issues; rated one of the top technicians, averaging repair of five PCs per day • Assisted customers over the phone, diagnosing problems • Managed store inventory and customers in a retail environment • Utilized numerous tools such as a Pre-Environment, FTP, and remote desktop software • Created software bundles for new and used machines • Helped provide internet and virus security to customers • Worked regularly with people providing guidance on how to fix and prevent computer-related problems for Windows Operating Systems • Proficient in settings up routers, building computers and servers, upgrading systems, backing up systems, configuring systems to meet certain criteria, recovering data, and imaging • Extensive knowledge of VMware • Gave System Administration support for on-site and remote customers

Education record

Education record

Education record