Matt Smith Email & Phone Number

Farnborough, England, United Kingdom

Undisclosed

Clacton-On-Sea, Essex, United Kingdom

Same company, just a more strategic role• Identify new emerging technologies that would be beneficial to the business as a whole• Make sure all SLAs are maintained, whilst reporting to the board of directors• Involved in various projects to improve the security of the IT systems• Started to migrate services into the cloud• Manage the IT team and liaise with all departments regarding IT requirements• Maintain budgetary requirements, relating to new IT software/hardware procurement.• Developed and then make sure operationally that all policies are being implemented correctly regarding security/risk management, data protection/GDPR, legal/copyright.• Responsible for making sure that IT procedures and systems are documented accordingly.• Maintaining an IT helpdesk for end users and set up an incident response system for identifying trends and escalating issues.• Ramped up efforts to support staff to work from home where possible in regard to IT infrastructure/hardware/software – this involved heavily utilising Zoom/Microsoft Teams/VPN/SSO during covid.• Liaising with other IT managers within the group, both in the UK and overseas.

• Set up and maintained VMware vSphere/vCenter server platform and migrated physical servers to virtual machines• Implemented hosted Microsoft exchange email companywide• Implemented and maintained Cisco Meraki network infrastructure• 1st/2nd/3rd line IT support to 400 users both on-site and overseas• Active Directory and Domain management, including policies and procedures• Maintain office telephone system, ERP system, Printers, Workstations and Servers, Website• Assistant to the IT manager, regarding new technologies, asset management, licensing & documentation

A Small Business orientated computer services company offering:REMOTE IT SupportOn-site SupportRetained Technical ServicesHardware Installs, Break/Fix, & MaintenanceInfrastructure Management / System AdminNetwork CablingManaged ServicesHosted Exchange, Sharepoint, and CRMOff-site Data Backup ServiceConsultancyProcurementTraining & EducationServer / Web Monitoring

• On-site support (user, server & infrastructure)• Asset Management Project• Software deployment / Service Pack upgrades / Wireless AP deployment in workshops • IT Systems integration projects when new dealerships acquired by the business

• Service Centre / Support Engineer liaising with European and Asian counterparts• 1st/2nd line support for 1200 users• PC builds, LAN cabling• Email exchange migration, Static IP to DHCP migration, Resource domain migration, upgrades/service packs• Server backup operations (tape handling)

• Desktop Support, Systems Integrator, Analyst / Programmer• Built bespoke computer systems, diagnosed/repaired PCs, troubleshooting networks• Programmer/Developer using Borland Delphi / Visual Basic• My portfolio included: a software installation system, a cad system for cloth pattern design, a quotation system using pre-derived algorithms for calculating engine silencers.

• College Work Placement• Writing scripts and batch files to run an automated call back system when transmission monitoring equipment fails.• Test and report on a new system to analyse C source code for portability and efficiency attributes.

Bachelor Of Science (Bsc), Open

Activities and Societies: Completed a BSc.(open) in Computing and Technology | Completed a Diploma in Systems Practice | Completed.

Education record

Ond Computer Studies, Hnd Software Engineering

Education record