Matthew Spina Email & Phone Number

California, Arizona And Texas

Work with local construction teams in our South West divisions to identify opportunities for improvement. Develop strategies and protocols to leverage those opportunities so as to improve quality, reduce risk and increase profitability.- Assure adherence to plans, specs and scopes- Drive standardization- Coach teams on process improvement- Champion quality assurance

Phoenix, Arizona

Provide 3rd-party inspection service for large scale residential projects in Arizona and California

Phoenix, Arizona

Arizona And Texas

Directs Quality Assurance, Process Improvement, Safety, and Risk Management programs related to new-home construction operations for Arizona and Texas.Manage quality assurance and process improvement initiatives. “Qualified Person” for the Robson Residential Construction Safety Program. Report to Senior Vice President of Construction.• Improve product and processes by identifying best practices and creating standardized written construction protocols, which all communities must adhere to.• Set quality standards by revising and standardizing all Scopes-of-Work across all communities.• Maintain quality standards by acting as “gate-keeper” for Scopes-of-Work.• Ensure quality by performing regular field audits at each project, meeting with field management and teams to review findings and set goals for improvement.• Minimize exposure to risk through QA endeavors, and also by providing direction to field teams when difficult service issues arise.• Enhance and ensure the safety of our employees by creating and implementing the Robson Residential Construction Safety Program, as well as developing, monitoring and documenting all safety-related training activities for affected teams.

Southwest Area

General Manager of Special Operations for the Southwest Area including 3 Arizona divisions, New Mexico and Las Vegas divisions. Oversaw Special Operations’ day-to-day activities and ensured enhancement of the customer experience by reducing exposure to litigation, forecasting trends, monitoring satisfaction levels, managing expenses and addressing personnel needs. Reported to South West Area Vice President of Finance, and Director of Process Improvement.• Assured continuous improvement of product quality by leading the SW Area Process Improvement Team• Aligned product standardization as an active member of the National Pulte Construction Standards Team, by developing new details, evaluating and revising existing or proposed details, and facilitating the Area-wide adoption and enforcement of finalized, corporate approved details. • Implemented numerous improvements which directly reduced warranty expenditures and man-hours as well as increased the durability, quality, and efficiency of homes.• Managed Operations and reduced exposure to litigation through forecasting service trends, monitoring satisfaction levels and expenses, addressing personnel needs, and providing periodic account analysis and budget reports. • Spearheaded the Area-wide development, inauguration, and roll-out of the Pulte Special Operations (long-term warranty) department by authoring the department play-book, drafting job description sheets for all positions, and developing budgets.• Effectively managed all Area Market Special Operations teams (30 to 40 individuals – 4 divisions) including recruitment, selection, compensation setting, training, evaluation and review, resulting in a well seasoned team able to address advanced construction-defect issues.• Improved production practices geared towards producing defect free homes by bringing together the department managers and storyboarding issues and resolutions.

Residential Construction Field Management

Residential Construction Field Supervision - Scheduling, Billing, Bidding, Customer Service, Municipal Interaction. Responsible for all aspects of New Home Construction from Redlines, to permitting to delivery and finally service. Advanced from Superintendent Trainee to Superintendent, to Lead Superintendent, to Construction Manager to Sr. Construction Manager. From 1992 to 1995 I was responsible for Field Operations for all West-side Phoenix properties.