Managed a team of 300+, including supervisors/managers at 60 commercial retail and distribution sites. Overseeing full business operations and ensuring company-wide standards were met.Ensured contractual obligations to clients were fulfilled while staying within specified budgets for labor and expensesCoordinated payroll procedures and educated supervisors on relevant protocolsConducted monthly and annual budgeting to meet financial goals and manage costsMaintained compliance with company policies and safety regulations, investigating and reporting any accidents or incidentsCollaborated with the sales team to bid on and acquire new clients and contracts, driving revenue growthTrained and onboarded new area managers, Zone supervisors, and ensured their success.Developed and implemented strategies to optimize efficiency, reduce costs, and increase revenue, resulting in significant improvements in overall business performance.

Performed troubleshooting and diagnostics on HVAC systems to identify problems and provide solutions to customers.Maintained a high level of technical knowledge and proficiency in repairing, installing, and servicing HVAC systems.Collaborated with customers to understand their needs and provided solutions to improve HVAC system performance.Maintained accurate records of work performed, parts used, and time spent on each job.Drove sales of new HVAC units during customer visits and consultations.Developed and maintained relationships with customers to ensure satisfaction and repeat business.Conducted routine maintenance on HVAC systems to ensure optimal performance and minimize future repairs.

Greeted and checked in guests in a friendly and professional manner, providing information about hotel amenities and services.Assisted guests with inquiries and concerns, resolving issues promptly and courteously.Managed reservations and room assignments, ensuring accuracy and attention to detail.Processed guest payments and maintained accurate financial records.Answered phone calls and directed them to the appropriate department or staff member.Maintained a clean and organized front desk area and lobby.Worked collaboratively with other departments, including housekeeping and maintenance, to ensure a seamless guest experience.Contributed to a positive team environment, supporting colleagues and collaborating to achieve team goals.Stayed up-to-date on hotel policies, procedures, and services, as well as local attractions and events.