- Generated incremental, profitable sales among Steel & Metal and Open Territory customer bases- Established development plans and mentored new team members

- Serviced key accounts through VIP line with exceptional industry understanding and situational selling skills- Increased call efficiency and sales dollars per order for team by creating LPO tool- Coached and engaged customers in digital integration with 22% click through rate- Exceeded consultative selling targets on innovative new products and grew overstock sales by 88%

- Provided outstanding customer experience with efficient and accurate transaction processing- Complied with federal regulations and corporate policy to prevent fraud and illegal account activity- Sold cashier’s checks, money orders and foreign currency notes- Received commercial deposits, change orders, and loan payments

- Conducted internal audit and benchmarked customer experience among 6 agencies- Developed evaluation tools, collected and analyzed data from 5,000 operators and riders- Presented to board actionable recommendations to improve service operations and communications via 7 touchpoints

- Hired, trained, and managed creative team of 7 peer staff members- Streamlined communication between 6 departments via template creation and database development- Executed multi-platform marketing strategies resulting in explosive growth in social media/web engagement and event attendance

•Tripled listener interaction with weekly video content and giveaways•Refocused creative team to deliver audio, video, and social media content weekly•Generated new listeners with website development, multi-platform media strategy, and program archives