Matt S. Email & Phone Number

Carson, Wa, Us

Carson, Washington, United States

In this role I have provided hands-on risk management and reporting for events related to cybersecurity, malicious insiders, external fraud, physical security, DLP exceptions and errors resulting in risk exposure. I provide routine and ad hoc reporting to leadership across the enterprise including the CISO, and notifications to members and regulators as required. I was recruited for this role to lead and mature the data compromise and information security issue mitigation and response program. Additionally responsible for reviewing and acting upon CFPB complaints and other escalated member concerns. As part of a team-wide goal, achieved PRMIA certification for Operational Risk Manager (ORM).

Portland, Oregon Area

The Palm University Foundation is a registered 501(c)(3) non-profit organization dedicated to providing disadvantaged youth in Ghana, Africa with access to higher education. We are focused on providing scholarships to high performing students with financial needs and developing Palm University in Accra, a much needed expansion of higher education opportunities in Ghana. I have served on the Board of Trustees and have been involved with this organization for several years, and am currently serving a term as the board's chairman.

Portland, Oregon Area

Provided enterprise-wide compliance consultation, review, risk assessment, test plan development, training and support related to privacy regulations. Enterprise proponent for TCPA, TSR and state telemarketing law compliance, and also supported ECPA/state intercept and record requirements in this role. Monitored control metrics, risk assessment activities, customer complaints, issues and risk events as a key aspect of this role, which includes credible challenge and follow through to ensure resolution. While this position has gave me a deep dive into the telecommunications side of privacy, it also afforded me a more completed view and immersion into all Wells Fargo divisions, including Regional Banking, Commercial Banking and Investments (in addition to Consumer Lending, which is already the theme of my experience).

Portland, Oregon Area

Supported consumer lending and operations business areas for privacy and information security policy and compliance requirements. This involved consulting with business partners, assessing risk and controls, process review and development, escalation of issues, identifying and monitoring key metrics and responding to legislative changes. In this role, I continued to develop my experience with credit cards, retail services, health care finance, co-brand (PLCC), personal lending and student lending, and applied my skills and experience to help grow these businesses to ensure Wells Fargo's market dominance. Privacy regulations are my forte, but in this role I was able to grow my information security knowledge, which is an area of great strength for Wells Fargo. Having direct reports for records management and access management consultants also expanded my skillset in these disciplines and grew my experience as a manager/team leader. In 2019, I was recognized as a Golden Spoke Champion for high performance in this role.

Lake Oswego, Or

This was a gap employment opportunity while I transitioned between big banks. CarePayment was a great learning experience for me where I helped a fin-tech startup transition through receivership and to a rent-a-bank model with a normalized business model. While reporting to the general counsel I performed the following tasks: - Policy creation, development, training and governance - Regulatory research and trusted business advisor - Vet and design of strategic initiatives, processes and procedures - Calm and confident response to incidents and complaints - Reviews and audits of business processes and controls - Development of a strong control environment - Managed bank relationship, compliance and investor audits - Performed FinCEN and OFAC scrubs

Portland, Oregon Area

Transferred to COF as part of the HSBC acquisition. 18 year tenure included prior acquisitions of Household International, Renaissance Holdings and Orchard Bank. My responsibilities at Capital One included leadership and review of the ID Theft Prevention Program (Red Flags), privacy compliance oversight for Private Label Credit Card programs, Investing and Commercial Bank LOBs, and support for enterprise IT and Data Governance functions. Additionally, I researched and proposed development of an employee privacy program for the US, Canada, UK, India and the Philippines.

Portland, Oregon Area

- Led corporate privacy compliance team and enterprise level initiatives- Established employee privacy training and awareness program- Provided policy, support, and guidance related to regulatory requirements, information practices, processes, controls, data breach, complaints, customer disclosure and experience

- Led regulatory risk-based compliance reviews - Recruited, trained and managed compliance staff- Provided marketing functions with support and guidance- Consulted and monitored incident resolution- Recommended process improvements and compliance optimization through risk and control analysis

- Created and developed alternative marketing channels- Project and vendor management- Provided management, training and jobaids for teleservices staff

- Researched and implemented compliance program as part of building the company's first telesales/application function- Recruited, trained and developed new team members- Developed policy, process, procedures and marketing materials

1994-1998 4th LSB Seattle Washington and Ft. Lewis (Landing Support)1998-2000 6th ESB Portland Oregon (Engineering Support)As a Marine I learned a lot about personal discipline, being a good team member, and a leader to junior Marines. I had the opportunity to operate many different vehicles, provide landing support for ships and helicopters, and fire nearly every handheld weapon available in the Marine Corp arsenal. Quickly adapting to different environments, whether winter training, night ops or desert, was integral to succeeding as a Marine, and also prepared me for the business world, where change is constant.

- Various collections, bankruptcy and recovery functions - Developed familiarity with PLCC programs, branded book credit cards, auto-dialer systems and TSYS AR systems

Ms, Management & Organizational Leadership

Bs, Business Administration

Majored in both Marketing & Management