Matt Storey Email & Phone Number

We are the first socially responsible enterprise in the contact center outsourcing industry. DI was founded in Seattle in 2007. We build teams of work-at-home contact center agents in the USA. This provides a competitive advantage for clients needing the highest quality of service. Clients like DocuSign, NY Parking Enforcement and Amazon entrust their customer calls to us, so they can focus on their core business.Who is our Prospective CLIENT?- C-Level Professionals- Located in the United States- Company HQ located in large metropolitan areaOUR VALUE PROPOSITION:- COVID-19 created stress for everyone, including people working in our contact centers. We offer a wellness training program that redefines empathy, equips agents to manage stress, and changes lives- 15 years of experience operating cloud equipped call centers in stressful environments and disaster response operations. - Manage challenges that drive, including different languages - Exceeding consumer expectations for expanded hours of customer support (nights, weekends, & holidays)- Can quickly scale up and down- Offer multiple communication channels- Enable clients to focus on their core business and outsource the overhead, legal risk, and call center technology to usOur PRODUCTS/SERVICES include…- Teams of work-at-home customer service people who handle incoming customer service questions- Support interactions by phone, email, chat, text, and social media. - U.S. based staff has the experience and maturity to connect culturally with people to enhance your brandingOur ACCOMPLISHMENTS include...- 15 years of experience as 100% cloud technology - Provide a Work-at-Home operation - 5x’s revenue growth in 2020. Our competition was disrupted by pandemic and turned to DI for help.- Socially responsible enterprise of 90% women and 50% minority workersWe CAN OFFER a…- Free implementation - Free 15-day trial of our contact center services to prove our value- Free wellness training and classes to help your staff thrive in an incredibly stressful timeTESTIMONIAL:“…totally dedicated to helping people with disabilities and wounded warriors. Matt's company, DI, and their home-based call center solution is a great solution for call center operations and a fantastic job opportunity for Americans with disabilities.” – ME We are not like any other call center service company. In fact, we are not like many other service companies in the US. If you would like more information message me or email me at matt@directinteractions.com.https://www.directinteractions.com/

Listed skills include Outsourcing, Strategy, Cloud Computing, Leadership, and 33 others.

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  Whitman College

  Chemistry-Biology