I earn the respect of my clients by working tirelessly on their behalf and by always offering them candid advice. Let me bring a customer first approach to assist you in your real estate future.

Providing exception Residential Property Management Services to the Kingston & Surrounding Area

Spacious 102 room property situated in the beautiful city of Guelph, Ontario

Managed over 120 employees in multiple departments, including 2 full service restaurants, 12,000 ft2 of event space and underground valet parking.Was directly responsible for overseeing Food and Beverage, Catering, and Sales & Marketing. Assumed job responsibilities of Director of Food & Beverage since departure 12/31/15. Created and launched creative seasonal menus for outlets, catering and room service, including food cost and pricing.Redeveloped market segments and rate strategy to be competitive in charging Calgary market in the midst of a recession due to Oil & Gas sector.Was responsible for creating and facilitating property Health & Safety committee and procedures, as well as managing other HR relations such as Tracker Payroll hand scanning system.Assisted GM with Rooms Division including Guest Services, Revenue Management and Housekeeping. Assume roles and responsibilities of General Manager in their absence. Was a major participant in branding of hotel from Ramada to Ramada Plaza which entailed major renovations including lobby and conference rooms.

Operated a 203 room full service hotel in the Calgary Airport area.Assisted in the management of all revenue operations including room revenue and food & beverage. Focused is to meet top line revenues while keeping control of all hotel expenses to maximize GOP.Developed and help execute the hotels Sales and Marketing Plan as well as the annual hotel budget including room sales, labour, food & beverage and expenses.Was responsible for completing daily, weekly and monthly forecasting to ensure accurate constant financial planning is being evaluated at property level.Helped ensure that the hotel was maintaining fair market share within the comp set by using the STAR report and rate shops.Collaborated with the General Manager to ensure upgrades and renovations were processed and completed correctly according to Brand Standards and the PIP.Facilitated the training of new staff members using Westmont policies and procedures to ensure that all staff members are educated and equipped with the tools and knowledge needed to thrive in the hospitality industry.

Conducted the hotel sale transition of an 82 room property, operating under Westmont Hospitality Group.Ensured that all employees had a knowledgeable resource and support system at the hotel to help them answer any questions about hotel sale and transition in ownership.Organized all accounts, contracts, and files in order to have important and sensitive information ready for both buyer and seller.Completed the budget plans for the 2014 fiscal year, focusing on key target markets to raise ADR and Occ%.

Managed a staff of 20+ employees daily, ensuring all departments conducted business in an efficient manner.Responsible for all purchasing and banking in the hotel, including accounts payable and accounts receivable. Facilitated all internal and external sales for the property.Formulated an extensive annual budget that covered room sales, labour and expenses. Conducted Human Resources for the property as well as dealt with all guest and staff issues.Delegated responsibilities to staff members to speed and increase growth and knowledge in their respected positions.Made myself accessible to all employees, insuring a common goal was in place with a clear path to success.Demonstrated accuracy in forecasting ADR, rooms sold and flow through on the bottom line.Represented the property at social events to increase brand awareness.

Responsible for hotel operations after hours and on weekends to ensure guest safety and satisfaction. Demonstrated excellent customer service to over 200 internal and external clients on a day-to-day basis. Large contributor to the increase of ADR of the hotel, by using various successful sale approaches. Effectively targeted guests with upselling and upgrading of rooms and packages.Recognized special clients and companies to ensure their future return to the property. Responsible for assisting clients with challenges that may have occurred with their stay at the hotel.Assisted in revenue generation through telephone cold calls and mining the internet for sales leads.