Matthew Thiel Email and Phone Number

World Travel, Inc. is a global mid-market leader in corporate travel management. As the largest organically grown travel management company in the United States, we’ve grown steadily and sustainably since 1983. We are 100% employee-owned and entirely focused on providing our clients with superior service, state-of-the-art technology, consulting services, and customization to meet their business needs. World Travel’s core services and capabilities reside in servicing corporate transient, groups and meetings, and leisure travel.Responsible for developing and executing comprehensive sales enablement strategies, including lead generation, RFP process, service and pricing proposals, cost savings analysis, presentation creation, and new hire onboarding. Lead a team of sales enablement professionals, providing coaching, mentorship, and performance evaluations to drive continuous improvement and professional development.• Responsible for final review of all proposals (RFPs, Pricing) and fee approval before submission.• Implemented sales enablement technologies and tools, including Responsive (RFPIO), Seismic, HubSpot, Lessonly, and SharePoint, to streamline sales processes and enhance team collaboration.• Executing sales content management strategy through collaboration with sales, marketing, and product teams to ensure consistent messaging accessibility of sales materials across the organization.• Conduct regular weekly BD Team training sessions and workshops to equip sales with the necessary skills, knowledge, and resources to achieve sales targets effectively.• Analyze sales performance metrics and data to identify trends, opportunities, and areas for improvement, providing actionable insights to senior leadership.• HubSpot-certified for Sales Management and Sales Enablement leadership.• I am currently the BD team mentor for WTI’s Mentorship Program.

Led a team of 8 inside sales representatives across Wisconsin and California, providing daily operational support to over 20 Regional Sales Managers, Global Sales Managers, and National Account Managers. Held authority over order prioritization, item reallocation, rush requests, exception handling, and customer issue resolution. Played a pivotal role in improving customer satisfaction metrics, executing pricing updates, optimizing territory alignments, and developing custom sales performance tracking reports. Additional responsibilities encompassed POS reporting, conducting sales training on new ERP systems, refining sales procedures and guidelines, managing annual reseller contracts, and conducting quarterly employee performance reviews.• Revamped the sales strategy framework within Salesforce CRM, enhancing focus, service quality, team collaboration, and engagement, and Increased team’s monthly Salesforce tasks & activities by 1,659%.• Achieved order entry accuracy of 99.5% with new ERP implementation.• Re-branded Extended Service Plan and restructured plan pricing. Developed incentive plan and upselling strategy, resulting in a 150% increase in the plan’s sales volume over 6 months.• Acted as the primary liaison for the company’s largest distributor, fostering a local culture centered on trust, ownership, and accountability.

Performed sales & strategic marketing initiatives with focus on personalization and consultation of meetings and incentives programs for prospects and existing business accounts. Provided knowledge and resources for managing and creating new and unique group vacations, corporate meetings and incentive programs of every type and size. Fundamental piece of researching and establishing Virtual & Hybrid meeting service offerings. Inspired and contributed to marketing collateral. Worked cohesively with a team consisting of VP, Operations Manager, Senior Sourcing, Program Managers and Program Coordinators.

Developed and increased business while serving customers throughout 13 states in the central U.S. Set appointments with prospects consisting of travel agents and incentive and personal groups, to discuss and generate sales potential. Provided product training, presentations, and marketing solutions in person and via webinars to close new business. Taught sales team techniques and group sales solicitation. Attended regional travel industry trade shows and hosted unique events for specific geographical areas and partners.

Responsible for nurturing new travel insurance business and organic growth in the Mid-America Sales Territory: AR, IA, KS, MN, MO, MS, NE, ND, SD, TN, and WI. Provided sales support and customer service to travel agency partners and attended regional trade shows to promote company, product & team and strengthen and grow relationships. Directed setting appointments with top executives, coordinating sales training with agents and increasing an agency’s travel insurance revenue and bottom line with a focus on profitability. Achieved signing 3 top prospects with combined annual sales potential of $1M+ and growth in territory that was previously flat.

Emphasis on new partnerships and travel insurance growth, consultative selling, relationship building, state licensing and compliance, technology and product training, and profitability for Midwestern and Western sales territories (26 states). Visited prospective clients during sales blitzes, travel industry trade shows and events, competitive comparisons, proposal presentations, and individual appointments. Established clear service and marketing expectations before handing off to account development teams to continue cultivating the new relationship. Was the top performing BDM for agreements received, first starts and sales volume.

Directed travel and insurance agency sales in the states of CA and HI; created new partnerships and managed existing partners, including relationships with travel consortia. Handled inquiries and complaints, developed promotional materials, identified new sales channels, and produced weekly sales and activities reports. Adapted to consistently changing team and corporate structure, budget goals, and insurance regulations. Transformed under-producing accounts to achieve new business by organic growth. Accomplished 71% growth in $20M+ territory, 2009-2013. Accepted promotion to lead a new BDM territory & position to generate new business across multiple regions.

Supported Sales, Customer Service and Claims for Elite Accounts Division high profile clients such as Abercrombie & Kent, Walt Disney, Marriott Vacation Club, Superclubs, Frontier, Cruise One, Club Med, Interval International, Travel Bound, Vail Resorts and many more by asking questions, listening to customer concerns, advising of available plan options and value of assistance services, and initiating claim setups. Boosted sales by promoting optional coverage upgrades and up-selling premier plans. Promoted to Retail Sales Division after consistently accomplishing performance goals.

Learned core retail and wholesale travel insurance products and answered sales and service calls in a 24/7 service center. Earned promotion to Elite Accounts Division after a few weeks of initial role.

Determined customer's needs in Home Theater Entertainment and provided the complete sales solution for HD televisions, wall mounts, TV stands, surround sound, DVD players, cables, remotes, installation, warranty's, Direct TV, power conditioners and portable units.

Operated the Periodicals Department on the UWSP campus. Assisted students and faculty with locating specific periodicals and microfilm for sourcing, assignments and reading pleasure and shelved all returned items.