Within Last Year: SWE team lead for Webex software build, deploy and recovery strategy of platform services. Designed and extended a service build framework to integrate and interconnect the distributed service components of Webex products. Project highlights involved: FM/LLM proxy services, Chatbot interfaces, NLP, document RAG modeling tuning techniques, PaaS Terraform templating, centralized platform deployment, and disconnected environment platform topology redesign. Directly responsible for technical system design, managing SOW initiatives for contracted team and implementation of containerized and highly avl REST services centered around our Chat interfaces integrated for Cisco Webex development. The last 3 years: Cloud engineering technical leader for Webex cloud services and reliability. Directly responsible for technical system design and implementation of incident response automation (Python, Flask), change management automation (NodeJs), dashboarding (NodeJs, pug, sass). Built out several conversational ops bots for capturing incidents and creating efficient triage automation.50% executive meetings - executive requirements, translating business needs to technical design, design documentation or proof of concept (physical, logical, data modeling diagrams), driver of cross organizational change.30% personal project work, code changes, paired programming, one on one with engineering staff.20% driving KPIs with SRE engineering staff and promoting learning, growth with individual engineers on our team.

Technologies: Serverless, Lambda, APIGateway, S3, CloudWatch, Jenkins, Logstash, Kafka, NodeJS, Express, Python, Flask, Ruby, Filebeats, Docker, Opensearch, [50% Leading Engineering System Architecture] Majority of time spent leading a handful of engineers across the cloud logging, metrics, and analytics, SRE organizations to build apps and api services for Cisco WebEx engineering platform services. This role is project or portfolio/BU specific technical leader. Shared responsibilities with other Leads/Sr Staff engineering for platform reliability ops. Reviewing system architecture in meetings, providing input in peer review for the incident service impacts to service owners. [30% Service ownership, Product ownership, and Development] Majority of time spent leading a team of junior staff to improve chatops and backend service api for development build, deploy, and recovery automations. Closely worked with product management, service engineering staff, and executives to build out backlogs for our orgs services. This could be chatops functionality for automations to reduce MTTR during incident response. Service catalog and build api components. Metrics and logging aggregation for impact analysis. We helped to reduce: build cycles, MTTR for incident response and improve system [20% platform engineering] Monthly duties of SRE platform needs, led SRE incident reviews for reliability. Software revisions and platform logging automation improvements. Keeping 3+ billion virtual meetings online.

Leader for a small group of engineering staff in a small regional office for developer tooling and continuous development automation, and deployment, terraforming, and maintenance of platform hybrid cloud solutions. [50% Technical Leader ] SWE SDLC framework development and improvement. Reviewing software design with product leaders and principal engineering staff. Automating Apache SOLR distributed data sharded indices for integration and production. Designed distributed MQ and Leveraging Terraform to script cloud management. Ansible used to provision environments. Automating development workflows from build environments to testing NP environments. Python scripts monitoring builds and Production. CLI tooling for builds, and automated testing frameworks. [20% Platform reliability and management ] . Maintaining a platform in 3 stages of SDLC for software to be built, tested, and deployed.[20% Strategic ] Executive staff planning, yearly/quarterly OKRs, KPIs, Roadmaps. [10% Team management ] 3 engineers in local offices. Worked closely with the Director of the department to ensure that communication of team efforts are effective. Backlog and roadmap management.

DevOps team. Most of time spent programming. Heavily focused around change management for development and automation for 'path to production' (Continuous development and deployment strategy). Technologies comprised of Linux/Ubuntu 16.04 on Windows hyperviser, Apache tomcat running java/jsp applications. Automated deployments using mainly Jenkins.Personally responsible for setup of Enterprise Jenkins, automation of deployments and Nagios monitoring.

SQ DevOps applications team. Most of time spent programming (hands on keyboard) Ruby on Rails, HTML/CSS, JavaScript web applications. Full stack development using RoR, and Java Spring for backend micro services architecture. Practiced continuous code integration and delivery with Concourse, Github, PWS, Automated testing using TDD, Capybara (feature tests), Poltergeist and Rspec (Unit tests). Concourse was used for running/testing builds. Heavy use of Pivotal Cloud Foundry 'push' deploy linux based hosting and PWS. Pivotal Tracker was used for backlog management and release management. Helped drive product story definition and prioritization on several software products.Innovation driven by customer research. Practiced user led design with heavy UX research. Helped manage Lean XP Agile software engineering teams. Helped drive retrospective process improvement and XP practices. Worked directly with researchers, users, and product owners to prioritize and manage backlogs. Program management - financially responsible for product funding and resources on the several teams enterprise wide. Planned $2.5+ million.Agile and XP practices expert - On boarding and coaching team. Practiced XP feature driven development from a product backlog. Team led iterative planning sessions, backlog grooming and retrospectives.Product Management - Helping drive and development backlogs for development within particular product areas. Release planning and product road mapping. User led Design - Helped with UX driven product needs, customer interview research, synthesis, prioritization and design mocks. Technical design and coding - mainly Ruby on Rails development, embedded ruby/html front end and JavaScript forms. Full stack development and technology understanding. Latest builds in Java, Spring.io, Angular 2, cloud foundry, MySQL.

Store System Enginerring, Pro and Services Project Technologies: Server migrations (i.e. HPUX, Linux, SQL, VMware), Software builds and deployments (i.e. Web Apps [HTML/CSS], Mobile [Android], CRM [Sibel, SAP])Past 2 year projects: Mobile front UI development and backend leads database services (Apigee services, Siebel [Oracle], Android [Java]), Mobile and Server PCI complianc (href, encrption and credit processing security), HP to Linux RHEL database migration including VMsphere and Splunk monitoring configuration. Responsibilities: Program management - financially responsible for department program consisting of handful of large projects lasting 1-2 years within Home Services core systems (Mobile Apps, leads generation and infrastructure). Planned 6+ million as a portfolio in whole. Project management - teams consisting of offshore and onshore teams with differentiating time zones (India, China, and U.S.), core software development teams and matrix support teams including architects, quality assurance, engineer and DBAs. Resource management - allocations of resources on project work, leveling resources through entire department of 50+ resources, steering of strategy and project direction. Vendor Management - SLA/SOW management from contract creation to timeline and milestone management, negotiation of contract pricing and work defining, coordinated legal reviews. Release Management - Success deployment and planning of large complex IT infrastructure and software projects with integration of over 2,000+ large retail stores.Partnered with business and IT leadership to plan, develop, and mitigate project initiatives. Influenced and defined business requirements, coordinated design, and managed all phases of projects. Reported up project delivery and controlled immediate risk/issue mitigation. (Updated Spring 2015)

*Company reorganized in 2009 as KM Homes