Mentoring a group of college students who deliver pro-bono management consulting services to non-profits. Providing professional guidance on how to determine root causes and develop solutions.

Optimizing processes and hand-offs between lines of businesses for internal operators and external customers to create seamless experiences for bundled offerings. Designing and integrating new procedures that streamline our Product and Program operations.

Enabling functional groups throughout the company to accommodate significant expected growth by assessing and driving operational improvements and evolving our current processes and organizational strategies.

Proactively identifying strategies and improvement opportunities related to operational performance, commercial strategy, new product development, labor efficiency, capacity / demand planning, and guest experience. Leading the analytics for future growth initiatives throughout Disney World and presenting findings/recommendations to executive-level partners to guide major business strategy decisions.Designing the operational strategies for demand management, customer recovery, and revenue-generating offerings for the grand-openings of theme park lands and attractions.

Increasing guest attraction throughput by implementing innovative solutions that reduce guest load/unload times and mitigate downtimes.Driving an increase in customer conversion at high-revenue merchandise locations by investigating key conversion drivers and then implementing numerous store operation and employee training improvements.Increasing custodial labor utilization through the development and deployment of a new process that leverages technology to identify real-time needs for custodial tasks.Training employees on best practices to improve/maintain operational efficiency in their areas.

Developing & executing studies aimed at gathering appropriate data & observations to support improvement decisions.Analyzing current state operations at resorts, parks, & water parks & present on findings & suggesting improvements.

Designing the training for the company’s operating system’s lean tools such as value stream mapping, one-piece flow, and Kaizen, and facilitating work sessions to eliminate process waste throughout numerous departments.Project managing the launch of new safety products from initial design through final production.