Portfolio responsibilities for all Professional Services projects in Network, Wireless, and Security areasDeveloped financial reporting and tracking tools for $20 million projects portfolio.SOW review and vendor SOW review with signatory authority for up to $500K contractsVendor relationship management with Cisco, Juniper, Palo Alto, FortinetAdobe Workfront migration lead business sponsor to move all Professional Services projects within 8 months.SAP Concur executive sponsor for company-wide migration for travel and expense within 6 months.

Lead engineering delivery teams to improve professional services performance and profitability by developing and deploying robust service delivery operational tools and methodology based on industry best practices and industry-leading key performance indicators (KPI). Directly manage and oversee teams who are involved in managing: o Cisco, Juniper, Aruba, Arista network deployments for data center and campuso Cisco Unified Communications and Microsoft Teams migrations and deploymentso Cybersecurity Consulting and implementation utilizing Cisco, Palo Alto, Fortineto Data Center consulting and migrations with Cisco UCS, Dell VXRail, EMC, Netapp, Nimble, VMware, Citrixo Wireless assessments and deployments from Cisco, Meraki, HP Aruba, Juniper Misto Cloud deployments in Azure and AWS, Microsoft O365 migrations.Manage teams of up to 10 managers and 100 full-time employee and contractor resources. Manage over $30M in annual professional services engineering revenue. Designed and implemented resource forecasting/utilization using Harvest Forecast and reports in MS PowerBI. Created effective services and technology strategies to increase sales, partnerships, and business development. Consistently achieved revenue growth by introducing strategic direction and leadership by creating work statements and responding to proposals.

Provided engineering consultations to enterprise customers for migration assessments and to architect cloud solutions. Presented to customers on technical aspects of potential solutions. Managed network design, configuration, and deployment projects for clients using Cisco solutions.• Coordinated data center deployment and migration projects using NTT Tier IV data centers.• Provided technical and tactical leadership to help manage and grow its business.

Developed business and technical requirements for ordering, provisioning, and billing system for 150 goods, 3 currencies, and $40 million in revenue migration. Created a new system suited for SAAS and cloud delivery with the help of business and technical experts.• Product Owner of 8 people Agile/Scrum development team in India responsible for building new billing system, to interface with existing Accounting RMS system. Billing engine work completed on time and the budget for formal launch even though work initiated six months after the rest of the system.• Architected process and managed integration of cloud products and services provisioned through APIs from another NTT division, including automated usage billing for thousands of line items invoiced monthly.

Wrote business requirement documents for multiple systems and product improvements utilizing feedback gathered from business owners and customer base. Built daily quota/commission reports for all sales teams. Mined data to identify additional models/reports used weekly by Senior Leadership Teams to identify customer trends better.• Created and implemented a new simplified channel sales program that became the flagship sales program. Before being acquired by a competitor, the program had 1500+ channel partners in 5 years.• Mentored and trained 40+ Account Managers and Sales Managers on programs, products, and systems.• Delivered solution presentations and product demonstrations for strategic prospects and clients.

Recruited, hired, and trained a Channel team of 8 Account Managers and mentored 4 Channel Recruiters.• Generated $12 million in yearly revenue and increased unit sales by 80%, while the direct channel fell by 20%.• Crafted Excel models to identify growth and most active clients for premier support and nurtured an increase in one top client from $60k to $660k annual revenue.

Managed top 40 Partner accounts in North America and Europe by revenue. Awarded "Top Dedicated Server Sales" in 2005 amongst all sales teams. Consistently surpassed revenue targets & goal attainment each year. Provided Sales Engineering expertise to both channel and direct sales teams.

Recognized & promoted from Agent, Supervisor, & Assistant Manager in 1 year. Trained and mentored 40 new hires on products, systems, and tools. Managed staffing levels to consistently beat metrics & SLAs. Grew team from 8 to 25 employees during period of rapid growth from acquisitions. Handled customer migration audit that closed over 1100 unbilled customer accounts from company acquisitions. 150K annual savings to the company in reduced OPEX.

Summer internship program working in the Test/QA lab. Worked with test equipment to test actuators and fairing for the Pegasus rocket launch vehicle program.